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Business Profile

Energy Service Company

Sunsea Energy

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Energy Service Company.

Complaints

This profile includes complaints for Sunsea Energy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sunsea Energy has 2 locations, listed below.

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    Customer Complaints Summary

    • 58 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Consumer Fraud. Unauthorized Switching of **************** Starting on my PSE&G statement for February 24, 2024, new charges were included from SunSea Energy NJ, LLC. All my previous statements do not have this company listed. I did NOT authorize any change nor did I receive any notifications of a change of service,contracts, or disclosures.

    • Initial Complaint

      Date:02/21/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tonight, a man came to my door and gave me misleading information about being with my energy company and that I needed to make a switch or else I was being charged unnecessary fees. After talking with this man for a while, he had me sign up for SunSea over the phone while he was standing there. Stupidly, I believed he was from a company I knew and trusted (AEP) but he was actually from SunSea trying to get me to sign up for their product. As soon as he left I tried to verify his information, just to find that none of it was correct. This company used misleading and aggressive tactics to get me to sign up. DO NOT USE THEM!

      Business Response

      Date: 02/27/2024

      Good morning, SunSea Energy has reviewed your complaint and has taken the appropriate measures with the sales agent. Your enrollment has not gone forth. You will not be a customer of ******************** per your request. SunSea Energy apologizes for any inconvenience this may have caused. . Please feel free to reach out directly by contacting our customer service team at ************. Kind Regards, *********, Compliance Team.

      Customer Answer

      Date: 02/27/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

    • Initial Complaint

      Date:01/14/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 13th, 2023, at 6pm, a SunSea Energy representative, posing as a PSEG affiliate, visited my home. She displayed a PSEG badge and urged me to check my account for a supposed reimbursement. During the conversation, focused on my existing issues with PSEG, she aggressively managed my phone, even physically handling it, to expedite a contract with SunSea Energy.

      After she left, I discovered the deceit in making me switch to a third-party provider and immediately started canceling the contract. However, the seven-day cancellation clause and the timing of the interaction (late Friday) make me suspect a tactic to prevent cancellations.

      The interaction lasted under 10 minutes, and I'm now trying to cancel, but I'm concerned they'll delay beyond the seven days. No money was lost initially, but I'm worried about unforeseen rate spikes. Online reports suggest SunSea Energy regularly employs such deceptive tactics. I'm hoping for a prompt response from the company but wanted to highlight their unethical practices. Your assistance and feedback would be much appreciated. I am also happy to provide more details if needed, I was just trying to be concise.

      Business Response

      Date: 01/18/2024

      On 1/12/2024 a Door to Door
      solicitation for enrollment was completed by ****** *******.
      The solicitation was
      completed by Third Party Vendor, SunSea Energy.
      The enrollment was a
      variable rate product.
      There are no early
      termination fees.
      Electric Account Number - ********************
      The enrollment did not go
      forth.
      Attached you will find the
      following:
      E-Signature image
      Utility Bill Image
      Electric Supply Agreement
      TPV Receipt:
      Welcome Receipt:
      TPV

      Please let us know if you need any other assisting.

    • Initial Complaint

      Date:10/02/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need proof of agreement i called 3 weeks ago and no none has returned my call To dispute this pay off my electric bill

      Business Response

      Date: 10/18/2023

      On 5/9/2023 a Door to Door solicitation for enrollment was completed by ****************************
      Electric Account Number - **********************
      Service Start Date: 07/20/2023         
      Service End Date: 09/19/2023                                               
      Gas Account Number - **********
      Service Start Date: 06/19/2023         
      Service End Date: 09/19/2023                                               
      Customer has been placed on our internal DO NOT CALL / DO NOT KNOCK/CONTACT LIST.
      Attached you will find the following:
      Utility Bill ***************** and Gas Supply Agreements
      *** Recording
      Electric and Gas Welcome Letters

      Customer Answer

      Date: 10/19/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

    • Initial Complaint

      Date:03/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      See downloads below. To long to write here.Thank you.

    • Initial Complaint

      Date:02/26/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My bill is extremely high and I don't understandcwhy based off daily usage.

    • Initial Complaint

      Date:02/20/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am contacting the BBB, regarding SUNSEA Energy on behalf of my aging parents. First, let me begin by saying my parents have had PSE&G for over 20 plus years and have never had their lights/gas in danger of being shut off. My parents noticed a increase in their bill over the last year, but simply paid the bill as they assumed the cost of electric and gas had risen. In December of 2022, they received a bill in the amount of $900 of which, $600 plus was third party billing (SUNSEA). I contacted PSE&G regarding the bill. I was told we had a third party supplier and they could no do much about the issue. I immediately contacted SUNSEA and demanded that be removed from the bill. I have been calling the company for 2 months requesting a refund and documentation proving my parents signed up for this services. I have been told for two months "an investigation is pending." Please help me find a resolution. My parents are on a fixed-income and can not afford such an exorbitant bill.

    • Initial Complaint

      Date:01/09/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing this on behalf of my neighbor who is a disabled veteran. He has always paid his electric on time and in full. In fall of 2022, representatives of Sunsea Energy contacted him and told him they would "send him information regarding switching service providers". Fast forward to January of 2023, he received an electric bill with charges from this company of $715.27 for ONE MONTHS SERVICE! I called Sunsea to dispute the charge and they refused and only offered to "submit a request for cancellation".

      Business Response

      Date: 01/30/2023

      SUNSEA ENERGY HAS ATTEMPTED TO COMTACT THE NEIGHBOR VIA EAMIL AND PHONE TO GET THE CUSTOMERS INFORMATION. WE HAVE LEFT SEVERAL MESSAGES. WE NEED THE ACTUAL CUSTOMERS INFORMATION.

    • Initial Complaint

      Date:12/20/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 23rd 2022, I was approached by a representative claiming to work for BGE in front of Rite Aide on **************************************************************. The lady said BGE was giving back to the community. Lady states that if you have budget billing you qualify for a gift card. Another lady uses my phone to verify I have budget billing while the second lady is talking / distracting me. They Never Stated that they were Sun Sea Energy! The lady gave me a free mini speaker from the table, then states that I will be receiving the gift card in the mail. Maybe I week later I receive a letter stating that I change my services to SunSea Energy! I never heard nor did I agree to change my service. I called SunSea energy immediately September 1st and canceled the service. I got two cancellation numbers ****************** #*****. I asked why they were scamming people into this company and they were very nonchalant as if they didnt care. They canceled the gas but did not cancel the electric. I have called every month to get them to fix this problem. They claim it will be removed after 2 business cycles and it is December and it is still there. Spoke with supervisor ********************* on October 3rd she claimed that she was going to fix the problem but didnt. Spoke to ****** today December 14th an no resolution. I want this charge off my bill it is affecting my payment history and Im sure my credit score. I wan very disgusted in the way this company is scamming myself and others. Why would I want to pay additional money to another company and I am already on Budget Billing! I want this fraudulent charge removed from my BGE account #**********.Thank You ***************************

    • Initial Complaint

      Date:10/03/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was scan never signed up with this company. I really a little too late I did call on regular basic always go the run around. i saw on the news of sunengry scan people in 5 states I was one of then the amount came to ****** to1000.00 dollars. If you can please help me get my money back.

    Sunsea Energy is NOT a BBB Accredited Business.

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