Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed at this hotel technically 6/17-6/19. I had no prior reservation as I had called the same night to book. We arrived around 2am 6/18, when checking in aside from the lack of professionalism from those at the front desk, i had to sign the incidental and fee form. I wasn't provided a receipt but figured i would get one upon checkout or by email. when checking out, I didn't get a receipt slide under my door or an email of confirmation. I also want to bring up the fact the shower k**** were wobbly, we called and asked for new towels numerous times, only to have the cleaning lady on our floor basically refuse to give us towels , and another worker who wasn't part of that team ended up assisting us. So needless to say it wasn't the best stay.I ended up calling a couple days after check out for our receipt and the document I signed copy. I was emailed the receipt but not the incidental explanation form. I called back another week and realized I wasn't able to get through their phone line with my personal number. I called from my work phone and was finally able to get through. I was then forwarded to the same individual who sent me only the receipt , i re-asked for the paper I signed, which I was told she would look into if it was possible. I responded I would be waiting on the copy, because I did sign this paper and have stayed at many holiday inns , and you are always emailed or provided a blank copy of what you signed.My biggest concern with all of this is I remember that paperwork having two different rates for each night, but on my final **** I was charged the same rate for both nights. I know due to the time of check in it's impossible for me to confirm what I exactly signed. I would also encourage they speak to their check in and cleaning staff ( one women in particular) about professionalism and discrimination.