We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Renewable Energy

Sun Access Global, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Renewable Energy.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sold on a larger solar system by a sales person who I learned was fired. The system that was installed is smaller than promised and produced substantially lower results. I have had initial conversations with the provider but had to learn everything by self discovery because they never provide any information. I contacted PSEG where I learned the system will never be able to offset energy usage even if it over produces. I have left 5 messages with the recruiter Liah for ********************* but they have never been returned. I have left messages with other departments but they have never been returned. Every time I call ***** is either in the bathroom, on a call, or has left for the day. I am a victim of bait and switch and need a resolution because this was a large investment into my home and the promise vs what was delivered is too far apart.

    Business Response

    Date: 08/23/2022

    It is a utility rule that we cant give a customer overproduction - The application would be denied as it needs to match what you are producing already. We go off of your last 12 months of usage that you showed in the initial design. We cannot get approval from your local utility for anything else. If you've had an increase in usage since then, had people move in, are simply using more electricity than what you had 12 months prior etc, or your roof space doesnt allow for a bigger system - these are all reasons for a lesser offset. Your roof doesnt allow for more panels therefore youve maxed out your solar output. We apologize for any inconvenience but simply are following township and utility rules. Thank you.

Sun Access Global, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.