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Business Profile

Floor Materials

Avalon Flooring

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Avalon Flooring's headquarters and its corporate-owned locations. To view all corporate locations, see

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Avalon Flooring has 18 locations, listed below.

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    Customer Review Ratings

    2

    Average of 4 Customer Reviews

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    Review Details

    • Beth M

      Date: 03/11/2025

      My contract with Avalon Flooring states that my vinyl plank flooring installation would begin approximately 3 to 5 weeks after signing said contract and putting 75% down as a deposit. It is now going on almost 9 weeks. The only time I hear from Avalon, with respect to any update, is if I contact them. There is zero customer service. I have spoken with numerous staff who answer the telephone when I call. I have asked them to have a manager or someone who knows anything about my inquiry to please contact me. I am always told that management, or those responsible for ordering materials, or those dealing with the manufacturer, are in a meeting. To date, I am still waiting to hear anything about my order. I would not recommend Avalon Flooring in **********. **** *.

    • Judith B

      Date: 09/25/2024

      I just replaced flooring in my home with luxury vinyl plank and I dealt with *** ****** at the *** Avalon store. I am more than pleased with my experience. ***, the estimator and the installers were all helpful and thorough. I was not happy with the finished trim around my cabinets and *** had me stop in to select a better match, it was replaced and now looks great. I appreciate their courtesy and professionalism.

    • Magali M

      Date: 03/19/2023

      I was told my hardwood floors would be installed within a day. Unfortunately, things happen and cracks were discovered in the concrete underneath. My estimator never even gave me the inclination that this could happen. Not only do I have to pay way more than expected, I have to live with broken concrete floors and dust for a week because this is their busy time. I did my research to find a reputable company, and I am left completely disappointed. Im living in a *******************, and no one should live in these conditions. I will not recommend this company. Absolutely no compensation has been offered, and that is completely unacceptable in this situation.

    • Bob M

      Date: 08/10/2022

      Bob M

      Date: 08/10/2022

      Replaced some carpeting with vinyl flooring. Avalon charged $200 to 're-stretch' the remaining carpet. The problem was that the carpet had been in place for several years and hadn't moved. It didn't require stretching. A trim piece was ************* at the transition from carpet to vinyl. When this was pointed out the several people at Avalon the response was 'there was carpet in the room. It doesn't matter if we actually had to stretch the carpet. That charge is not negotiable."

      Avalon Flooring

      Date: 08/19/2022

      We have been in contact with the customer, and we are scheduled to resolve the issue.

    Avalon Flooring is BBB Accredited.

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