Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My roof leaked and took 8 months for the system to be even turn on. Beware of this company

  Business Response

  Date: 02/17/2025

  Thank you for bringing this to our attention. We take customer concerns very seriously and strive to provide the best service possible. Unfortunately, based on the information provided, we are unable to identify your account or verify the details of your experience. We would appreciate the opportunity to investigate this matter further. Please contact us at **************************************** with additional details so we can work toward a resolution. We look forward to hearing from you.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EMT Solar keeps contacting me even though I have made it clear that I'm no longer interested. **** ***** and others have been told not to contact me in any way, but their constant harassment is keeps occurring. I want them to cease and desist. Five contacts a day make this intolerable. The numbers that call include **************, **************, ************** among others. Every time I block these numbers, they call using a different number. Some kind of robocall scam. I want no further contact with this business. I do not have any dealings with them past or present.

  Business Response

  Date: 12/05/2024

  Thank you for sharing your concerns. We sincerely apologize for any frustration or inconvenience youve experienced. We want to assure you that at EMT Solar, we strive to maintain respectful and professional communication with all individuals, and we take your feedback very seriously.

  
  After thoroughly reviewing our records, which include all calls made on recorded lines, we found no instances where a request to stop contacting you was received or acknowledged by our team. Please know that we are not in the business of harassment and deeply regret any impression to the contrary. Our standard practice is to honor such requests immediately and ensure no further outreach occurs.

  
  In light of your complaint, we have placed your number on our Do Not Call list, effective immediately. You will not receive any further contact from us.

  
  We appreciate you bringing this matter to our attention and giving us the opportunity to address it. Should you have any additional concerns, please do not hesitate to reach out.

  
  Kind regards,

  EMT Solar & Roofing

  Customer Answer

  Date: 12/06/2024

  
  Complaint: 22638090
  
  I am rejecting this response because: 

  Im unable to find a place to record my response. EMT Solars first response was acceptable. The second response says I did not tell them to stop calling. Texting and emailing me. This is entirely false and unacceptable. Please look at the email chain below as an example. Im not satisfied with the 2nd response from this company. Its not just unprofessional to harass, its also criminal. Please post this as my response. 

  Thanks,

  ****** ******
  

  Sent from my iPhone

  
  
  
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We wanted an estimate for new roof, but was willing to consider solar. I called company on Mon 3/11 and scheduled a consultation for Thurs 3/14 am. On Tues I received a text message to send my last PSEG bill so that all numbers, and calculations can be ready for Thurs. = I responded and sent the copies in same day. On Wed eve 3/13, I received another call from a different person at the company asking if we interested in scheduling a consultation, and began asking questions. When I told her I already had an apt scheduled, and texted all requested information, she appeared surprised and confused. Thursday the technician ( ****) showed up, but appeared confused, having none of the information I sent in, or no measurements and numbers ready, and I had to give him the copies for the second time. He was also surprised to hear I sent the information in on a text. Then he started calling 3 different people for information, and prices.We had to cut the apt short due to a family emergency call, and said we would call hime back to reschedule.. About 2 hours later, we were sitting out on the front porch with another scheduled company when EMT showed up again; and started to approach the house. While on the front walk I told him we were busy and that I would reschedule with him. He walked past me, up the stairs, sat down, and began questioning the other contractor. I had to ask him 4 times to leave the property, and while walking way, he made a loud comment about my finance and taxes.My husband called the company to complain, but was given 2 different voicemails. The 3rd call back , he was told a supervisor would call us back. no response as of yet. I have never experienced such a rude, arrogant behavior in a company professional before.

  Business Response

  Date: 03/25/2024

  We deeply regret that ***** experienced this with her solar appointment. Our owner ********************* has spoken to both homeowners & explained that we have implemented a 2 week suspension & return to work training for the individual who was involved in this case. The homeowner is being sent a $250 gift card as compensation for the experience they endured. The homeowner also replied to the ****** review with an update that they appeared to be satisfied with the outcome of the situation with their updated review. We hope that we have made all corrective action in this matter & wish to see the case closed.

  Customer Answer

  Date: 03/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/14/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Solar provider hired this company to put on a roof and solar panels. The company had to come back three or four times because someone neglected to add a s**** that the township needed to pass my inspection. I am now going on four or five months with solar panels on my roof that are still not turned on. EMT is blaming my solar company stating that they owe them money and this is the reason they wont turn my panels on.

  Business Response

  Date: 08/15/2023

  We were very sorry to hear about ********'s issue with the sales company she had signed with. As the third party installer, we are also in a legal battle with the sales company that sold the job to try to collect the funding from the loan company that they essentially stole from ********. We deeply sympathize with ********'s situation & we have granted the system permission to operate. ******* has spoken extensively with one of the company  owners and has gotten ********'s approval to close out this BBB complaint. We will also continue to help as best we can, overcome the legal battle to collect the owed money from the sales organization that has not paid EMT solar & roofing for the performed work.

  Customer Answer

  Date: 08/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************