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Business Profile

Spa

Cherry Hill Spa By Voupre

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/7/2024 I had three treatment done at $120 per treatment area, total of $360. After receiving my treatment I was taken out to pay then asked to meet with the representative for a consultation. I was told after my treatment that i needed to purchase additional treatments that would cost $1000s of dollars. They should be doing consultations before the treatments letting you know how many treatments you would need and how much it would cost, not after your first treatment and wasting money on your first treatment. This is misrepresentation to lure customers in and about results then after paying they try to force you to purchase these expensive packages. I have not experienced any results and want a refund. I tried contacting them two times and they havent contacted me back.

  • Initial Complaint

    Date:01/20/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/12/2024 attended consultation service and paid out of pocket. Encouraged to purchase a package deal. Never asked any medical history or advised of contraindications.

    Disheartening to find out that after 2 sessions (2 late to cancel contract) medically Cryoslim therapy was not good for me - I am type 1 diabetic with neuropathy in addition to some other contraindicating health concerns. This was never asked of me. I was told we got paid take it up with ****** ****, that is who you owe. Shame on you for not doing your jobs to make sure your clients are well informed before offering a contract. No effort to better resolve or understand. Pay them the $6k

  • Initial Complaint

    Date:07/23/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a package for skin tightening procedure that guaranteed results, and if not happy, they would grant extra sessions
    Bought in January 2024
    Did my last session in March 2024
    Called over and over again to speak w someone about not getting results, never got a call back. I went to the spa but no one could help me since it was just workers. I called and emailed for April and May, and they never replied. I feel as though this is a counterfeit shop promising results, making you pay all up front, then they give you a false procedure under expectations then do not stick to their end of the deal to give sessions until a customer got results.
    I do not believe this place is doing the business they advertise.

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 8, 2024 I entered into an agreement for 5 cryoslim sessions with this business. This procedure is supposed to tighten skin and freeze away fat cells in the treated area. I asked several times how long before I see results and was told three different answers. First time was 2-3 months, second time was 3-4 months and the last time was months after the procedure. They took measurements but never showed me the results and they also never took before and after photos. On the website they did show before and after photos for this specific procedure. My treatments have been over for a couple of months now and I see no results in skin tightness or fat reduction in the treated areas. I spoke to someone else who also had this treatment done and also saw no results. Also, the description on the website for this procedure has changed from when I signed up originally. I do not want any more treatments as I think this is a scam. I could get the same non results by holding an ice pack on myself, which they also did. I just want my money back as they promised me a service that didn’t work.

  • Initial Complaint

    Date:05/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I frequented this business on 5-8-2023. I made an appointment for the **** treatment which offered a promotional price of $120 per treatment area. The business representative that greeted me tried to sell me additional treatment areas and told me I would see exceptional results. After receiving my treatment I was taken out to pay then asked to meet with the representative for a consultation. I was told that I would see very minimal results from the session I received that day and needed to purchase additional $1600 worth of sessions. I was also told that I could not come back for individual sessions if I didnt purchase a package. This is misrepresentation to lure customers in, lie about results then after paying they try to force you to purchase these expensive packages. I have not experienced any results and want a refund.

Cherry Hill Spa By Voupre is NOT a BBB Accredited Business.

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