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Business Profile

Wholesale Grocers

Albertson Companies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Grocers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had 2 orders from the acme in Swedesboro that were bad or damaged in Jan 2025 I was told a refund would be issued and as of April 10th still has not per
    Email from your customer service

    Hi ******,

    Thank you for reaching out to us and I sincerely apologize if you did not receive the refund yet for the 2 orders.



    I have sent a request to the store for a refund for the following orders and items:

    Order ID: *********
    Chicken Drumsticks Service Case - 2 Lb - $6.23
    6 QTY for Seafood Counter Sea Cuisine Tilapia Parmesan Crusted 5 Oz Service Case - Each - $22.14
    2 QTY Hatfield Brown Sugar Pork Loin Fillet - 1.38 LB - 10.83
    Total Amount of refund - $39.20


    Order ID: *********
    Lobster Tail Raw 3 Oz Frozen 1 Count - Each - $57.67
    Confetti Cupcakes W/buttercream 6 Count - Each - $6.24
    Total of refund - $63.91

    Please wait 5-7 business days for the refund.

    Thank you for shopping with us.

    Aime
    Customer Support Cebter
    Case ID ********

  • Initial Complaint

    Date:03/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since Jan I have been trying to get a refund for online store pick up order for your Swedesboro acme for 2 orders in Jan where I was given bad and damaged items. And still have not been refunded. I called customer service several times and they said the store had to manually do it they have yet to do it and its now over 2 months

Albertson Companies is NOT a BBB Accredited Business.

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