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Business Profile

Plumber

Eddie B. Plumbing, Inc.
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a heater/air unit 3 1/2 years ago from Eddie B Plumbing. The ** unit in July of 2022 was shutting off every night between 6-7pm and cease working. I paid to have Eddie B **me out 3 times and first they tried to blame them having the **ntrolled thermostat saying maybe another unit is turning it off (since it is a **ndo) and they put a manual thermostat on. I paid the service call. Se**nd day it did the same tech came out and said all looks good he would have to **me out at 6pm and actually see it happening but he leaves at 4. I said well can't the owner **me then? You dont believe me. I have been using your **mpany for 8 years both for my residence and this **ndo rental property. Tech called me the next day and said "I started the paperwork for the unit to be replaced". I said great. In the meantime I had another **mpany **me out at 6pm and wait for it to shut off while the new tech from new **mpany was there. It shut off like it did every night. He took a big bucket of **ld water and threw it on the ac unit and in about 3 minutes it started back up. He said "yes this unit is ceasing up and overheating from running al day and needs replacement". IT IS CEASING UP! I called Eddie B the next day and told them I had the other ** **me out and what they did with the **ld water and it worked. They said they would take care of it. I called 15 times between August 2022 through present and they refuse to call me back. This unit is under warranty for 5 years. I feel they want to wait the the warranty to run out. I don't know if any **sts are incurred for Eddie B to put through the warranty but if not I feel the are too CHEAP to want to pay ******* to install it on Eddie B time because I am NOT paying installation charges. I WANT A NEW UNIT IN WHICH I AM ENTITLED TO UNDER WARRANTY AND IT IS A DISGR**E THEY **TUALLY DO NOT BELIEVE THEIR LONG TIME CUSTOMERS WORD AND WANT THEIR TECH TO SEE IT. WELLT HEMSEND ONE OUT. THIS IS A DISCR**E!!! I PAID OVER $5K FOR **/HEATER

    Business Response

    Date: 06/22/2023

    We have taken care of this problem , on 6/14/23. please contact customer to confirm

Eddie B. Plumbing, Inc. is BBB Accredited.

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