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Business Profile

Laundry

Pine Hill Laundromat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner of laundromat changed laundry cards. My old card had a balance of approximately 20 dollars that remained on it. Those funds could not be applied to new card. I am strongly considering gathering the other customers who are similarly situated and file a class action lawsuit.I brought this issue to owner, who stated the balance from old card would be refunded by mail once he verify the balance. I gave him my card approximately the middle of June 2022.I have not received any refund. I asked the attendant for owner, and was told she could not provide that information. There has been many other customers I spoke with who are in the same situation as I.It is my belief that the owner has no intention of refunding the customers. Keeping the balance owed to customers is not only unethical, but also illegal. I want the owner to refund me what is owed to me.

Pine Hill Laundromat is NOT a BBB Accredited Business.

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