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Business Profile

Hotels

Howard Johnson by Wyndham

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/25/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid to stay the night of 5/23/1924 and departing by 11am on 5/24/2024. We were attending a concert nearby and knew it would be a late night. So, our plan was to sleep until 10-1030am depart before 11am. At about 830 am, we were awoken by a lawnmower right outside our first-floor room (107). I quickly dressed and went to the front desk to complain. Nothing was stopped and the mower made several passes by our window followed by weed whacking. I paid $122.77 for a room with a bed so my wife and I could sleep. Their planned actions denied us the full sleep that we paid for. I want a refund.

    Business Response

    Date: 05/27/2024

    BBB Case #: 21760042
    Hotel Site #: 01002
    ************* Case #: ********

    Dear Contact:

    Thank you for notifying our office of the concern filed by ************************* at the Howard Johnson by Wyndham property in *******, **. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.

    We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, Wyndham ************* was notified that the property sent an apology email to the guest. Please have the guest respond to the email if they have further questions or if they are not satisfied. We feel the best resolution will be achieved by direct communication between the property management and the guest.

    Once again, we apologize for any inconvenience this may have caused.

    Please note our email address has changed. If your offices require more information on this matter, please contact me directly at ************************************

    *******
    Liaison,*************

    ********************** Hotels & Resorts. Inc.

    Customer Answer

    Date: 05/27/2024


    Complaint: 21760042

    I am rejecting this response because: I do not want an apology.  Because of their planned actions, I did not get the product I paid for.



    Regards,

    *************************

    Business Response

    Date: 06/03/2024

    BBB Case #: 21760042
    Hotel Site #: 01002
    ************* Case #: ********


    Dear Contact:
    Thank you for notifying our office of the concern filed by ************************* at the Howard Johnson by Wyndham property in *******, **. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.

    We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, Wyndham ************* was notified that the property sent an apology email to the guest. Please have the guest respond to the email if they have further questions or if they are not satisfied. We feel the best resolution will be achieved by direct communication between the property management and the guest.

    Once again, we apologize for any inconvenience this may have caused.

    Please note our email address has changed. If your offices require more information on this matter, please contact me directly at ************************************


    *******
    Liaison, *************
    ********************** Hotels & Resorts. Inc.

Howard Johnson by Wyndham is NOT a BBB Accredited Business.

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