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Business Profile

Mailing Services

Anytime Mailbox

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a DHL package (tracking number **********) delivered to Anytime Mailbox’s *********** Mailroom location. The package contained extremely valuable and important items. However, the mailroom discarded the package, claiming it lacked contact information. This claim is false, as I have proof of delivery showing the package clearly included my contact details. Despite this, they made no effort to notify me or resolve the issue. I have contacted both the *********** Mailroom and Anytime Mailbox headquarters multiple times, but neither has responded to my emails.

  • Initial Complaint

    Date:04/30/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a designated mailbox, that collects and processes mail according to customers direction. It is understood that whatever mail is received is confidential and for the recipient (customer only). On 4/23/24 I requested that a mailed document be opened and scanned for my review. The mail was scanned into the app for my view. It was a letter from my bank confirming an address change. In the letter, banking name, account number, and of course, address was included. On same day, I received an alert from my bank of an unusual transaction. I immediately acknowledged it was not my transaction. Then I logged into my bank app, and there were two other transactions that were not mine (doordash, an online company, etc.). I then called my bank to verify that those two transactions were not mine. They then shut down my card (which is for my business) and processed a replacement. This has never happened with my business account in more than eight years, and it occured on the day the letter was opened and scanned. This cause serious business interruption and undue stress.

Anytime Mailbox is NOT a BBB Accredited Business.

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