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Business Profile

Moving Companies

Cross Country Long Distance Movers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for Cross Country Long Distance Movers's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 49 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I CONTACTED "UNITED MOVING" ON JULY 12TH AT Phone:(***) ***-**** AND SPOKE WITH A SALES REP
      NAMED, JAMES J. I SPOKE WITH MR. J. AND ADVISED HIM THAT I WANTED AN ESTIMATE FOR
      MOVING MY PROPERTY FROM AURORA, IL TO **** *****, ** AND THAT I ABSOLUTELY NEED MY
      PROPERTY BETWEEN JULY 31-AUGUST 2 . MR. J. SAID MY ITEMS WILL BE DELIVERED
      WITHIN 3 DAYS OF PICK-UP AND HE PROCEEDED TO EMAIL ME THE ESTIMATE. I EXPLAINED TO MR.
      JOY THAT I WAS RELOCATING TO **** *****, TX TO START A NEW JOB ON AUGUST 12TH AND THAT I
      WAS BOARDING A FLIGHT TO MEET THE "UNITED MOVING" IN **** ***** . I CALLED
      UNITED MOVING" EVERYDAY WHEN I ARRIVED IN **** ***** BETWEEN JULY 31-AUGUST 2 AND NO
      ONE ANSWERED THE PHONE. I THEN CALLED THE PHONE NUMBER ###-###-#### WHICH WAS GIVEN TO
      ME ON THE RECEIPT BY THE MOVERS WHEN THEY PICKED UP MY ITEMS. THE MOVERS THAT PICKED
      UP MY ITEMS WERE FROM A DIFFERENT COMPANY, THE NAME OF THIS COMPANY IS "CROSS-COUNTRY
      LONG DISTANCE MOVERS" THE PERSON WHO PICKED UP THE PHONE (KELLY)INDICATED THAT I
      WOULD RECEIVE MY ITEMS BY AUGUST 6TH. I WAS FRUSTRATED, I FELT LIED TO AND MISLED THIS
      WAS PAST THE DATE I ORIGINALLY AGREED TO. I ADVISED THE REPRESENTATIVE KELLY THAT I
      WOULD MAKE SURE THAT I AM AVAILABLE ON AUGUST 6TH TO ACCEPT DELIVERY. THE DAY OF
      AUGUST 6TH CAME AND I CALLED UNITED MOVING AND CROSS-COUNTRY AND NO ONE ANSWERED
      THE PHONE. TODAY IS AUGUST 26TH AND I STILL HAVE NOT RECEIVED MY PROPERTY!

    • Initial Complaint

      Date:08/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/26 and 5/10/24 My property was taken from Indiana and we were told 3-5 days for delivery. Property was taken to ******* ** warehouse and after many agonizing calls was told delivery to Kentucky would be Saturday May 11, then called on 10th and said they'd be there around 7pm. After less than an hour movers said that's it.......I was in shock this was less than 1/2 of my property. I kept requesting my check back and when I said I was calling the police, they took off.

      After daily calls on June 3 I was told to file a claim and was offered $200

      This has such a traumatic experience, losing so many things that can never be replaced and other expensive things that I had never expected to replace at my expense due to their shoddy service.

    • Initial Complaint

      Date:07/29/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. Move from ********* to ******* 2. Move : T1608688 3. Pick up on March 9, 2024 4. Upon delivery... many items broken and several item lost. ( including fire arms)5. I have tried to contact the company many times. They use the famous "bait and switch" with filing insurance claims with them. Come to find out, they do NOT carry insurance.6. I have sent a certified letter along with documentation and photos to NO avail.7. I have called, and emailed to NO avail.8. I am willing to overlook the MANY, MANY scratches and dents .... but the obvious total furniture damage is unacceptable. very pour packing and handling 9. I have email logs, phone logs, and certified letter I sent on file along with lots of photos.10. Signed contract was coached and pointed to where to sign leaving me no time to read. when asked about insurance and replacement value, the drivers said not to worry and the company would handle everything. As I reviewed the signed contract, the Driver totally scammed me... making me sign on the line that had little compensation from the company. He folded the page over so that I could not see the complete 2 choices.

    • Initial Complaint

      Date:07/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cross Country Movers moved furniture from ***********, ** to ********, ** on Nov. 28, 2023. They lost one of our recliner chairs, and their claim process is a scam. I have called, sent emails, submitted two claims, and they offered me $75 for a $500 chair. The claim department has asked for paperwork and documentation which takes time, but I completed it twice, only to be told that they no longer represent the company. There is one girl that answers the phone, and they do not return phone calls or emails. The owner's name is ******************* and I would like to contact him.

    • Initial Complaint

      Date:04/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 9th 2024 at approximately 9:00 am the company Cross Country Long Distance Movers came to my old apartment, located at **** * ******** ****** *** #*** to load up my packed belongings. The driver was the only person who spoke English and he overcharged me for cubic square footage and anything he could find to get more money out of me. This company is a third party moving company that the Captain Moving company online linked me to. My belongings was promised to me by Captain Moving the same night. This third party company, Cross Country long distance movers did not deliver my belongings to my new address located in *********, TX. I know where my belongings are currently located as of today, April 22, 2024 and it is currently at their location which is *** ******** ******, located in *******, New Jersey. The reason I know is because I placed an Apple AirTag inside of one of the boxes. The movers don’t know that I’ve been tracking them via my Apple AirTag. This moving company stopped in multiple states opposite of Texas. I’ve tried contacting this company numerous times and I either go to voicemail or if a woman answers the phone, she would place me on hold and not come back to the phone. I can’t get any answers to where my belongings are or when will I receive all of my belongings. My Apple AirTag is pinging my belongings at their location. I’ve tried calling the ******* Police Department in New Jersey, the ********* ****** Sheriffs Office in Louisiana, and even spoke to the ********* Police Department. I was recommended to the BBB by the ********* Police Department today. I just need answers to where are my belongings at. My boxes of clothes, household items, furniture, and a firearm that is registered in my name. This company isn’t giving me any answers at all. From April 9th 2024 to today, April 22, 2024 I can’t get an answer from this company.

    • Initial Complaint

      Date:03/07/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** relocated from **** to ******* to escape physical domestic violence, & be closer to her family support due to her traumatic brain injury. Hired moving company with pickup 2/23/24 after getting a Binding estimate for total $2060.10. ******** mentioned to the dispatcher that shes escaping domestic violence so he gave her another $300 discount off.Family agreed to proceed, signed estimate & paid the required 25% down. Movers loaded everything 2/23/24 then before leaving asked ******** to pay another payment toward the balance. She explained to them that she thought her family was going to handle the financial part as she’s dealing with brain injury and family does finances. driver agreed verbally to accept rest of payment at delivery in **. Thurs 2/29/24, family reaches out to movers to ask ETA oF belongings. The company immediately calls ********, (NOT the family who are the ones who have arranged everything advising upfront that she does NOT make decisions here). they started telling her that they cannot deliver without a payment of $4100. ******** immediately starts crying& panicking, she asks why do we owe $4100? Woman says “additional items were added that were not on the binding estimate”. Sister attempts to explain price wasn’t supposed to change & nobody signed anything authorizing additional. Sharon at moving company got very defensive loud & cruel, demanding that she needed $4100 or items won’t be delivered. Says would send a payment authorization form to us on DocuSign to pay $4100 balance. We were not going to just pay 2x amount expected as we are not financially well off &made an agreement upfront that is 1/2 of their demand, items were not moved that were promised, & family didn’t authorize anything beyond the initial estimate amount in writing. Family calls moving company & emails requesting itemization of charges for the alleged $4100 due & offers to make payment. Company nonresponsive to our calls & emails. $2060.10 WAS AGREED TO, not $4100.

    • Initial Complaint

      Date:02/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I relocated from ** to **, and I was unknowingly contracted out to Cross Country Long Distance Movers through United Moving Management located in **********. UMM did not disclose they were the broker on this transaction when I booked with them on 1/22..I was given two days, 2/13 and 2/14. I called on 2/12, and I was told someone would reach out 24 hours before pick up. I called again on 2/13, when I had not heard from anyone. Again, I was informed someone would be calling with an expected time for the 2/14 pick-up. On the morning when I was supposed to vacate my rental and turn in my keys, I had still not heard from anyone. I called again, and finally, someone gave me a time between 2-and 4 pm.They came and packed up my belongings. The driver wanted half down and half later. In addition to the $450 deposit, I paid ****** at pick up and balance of $883.89 upon delivery.He asked for cash or a check. I told him I was paying with a credit card. He said if I paid with a credit card, it would take three days to get the payment posted with my bank, and I wouldn't be able to get my valuables delivered until Saturday, February 17. The paper work I have list the first available delivery date was 2/16. I said thats fine since this was the date of agreed delivery I told *************************** at UMM. On 2/16, I called CCLDM and was told that my valuables would not be delivered to me that weekend because the driver was waiting to pick up other movers. I have called daily for the past week for delivery status. On 2 /23, the Rep I s/w to told me my things would be delivered this weekend and someone would call me 24 hours prior. I asked her what day since today is Friday and it's after 3 pm and you can't tell me when this weekend I can expect the delivery. She said the dispatcher was still working on the route. Today is Sunday, February 25, 2024 after 4pm EST and I have not receive a call or my delivery.

    • Initial Complaint

      Date:01/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cross Country Long Distance Movers picked up a partial truckload of household goods from my 96 year old mother in late May 2023 and delivered it to me at my address in ****** in June 2023. They broke an heirloom tilt-top table that was owned my great grandparents. I placed a claim for $750. I have repeatedly called and emailed them, I have sent them all the information required to process the claim, and they have stonewalled me repeatedly. If I call they refer me to someone who does not answer the phone and/or does not call me back. I can find five emails from me to them and I have called them at least three times. The only time I heard from them was on 20 Sept 2023 when, after multiple attempts to contact them they referred me to ****://***.************.***, so I immediately went there and refiled my claim. On 18 Oct 2023, I got this message from ************.net: "We are sorry to inform you that we will no longer be processing your claim on behalf of your moving provider. Our service agreement with your moving provider has been terminated." The old bait and switch. It is now clear that Cross Country Long Distance Movers is attempting to steal my money by not honoring my damage claim.

      During the actual move they were a day late which meant I had to change my plane reservation, they lied to me repeatedly about when they would be arriving, they said multiple times they would call me back and didn’t, and they would not adjust the bill of lading to the actual shipment costing me tons of money. Then they said they would adjust the cost of the move but didn’t do it or call me to discuss it. Then they dumped my stuff on another shady company called DelPro, and that driver tried to extort more money from me by saying he would not be able to get to my house with his big truck. Cross Country Long Distance Movers owe me $750 minimum.

    • Initial Complaint

      Date:11/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was unknowingly contracted out to Cross Country Long Distance Movers through Eagle Moving Group. Oct 7th was the contract date. They were supposed to pick up my belongings on the 30th / 31st of Oct; ***** from Cross Country dispatch called /texted and asked to meet at the pickup location on the 28th at ****pm because they had a truck coming though. They then up-charged me $300. They said they were going to deliver my belongings Friday Nov 3. They never called or delivered. Reached out several times; they never answered. Left messages they never responded. Now when I call there is no answer and their mailbox is full.

    • Initial Complaint

      Date:10/17/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The contract was signed in August and the date for pick up was scheduled for September 11, 2023. However, they did not show up until the night of September 12th. When they got to my house and loaded up 75% of the house, they said I had to give them more money or they were leaving. Let me preface this by saying that when I called to engage their services, I had to give them a detailed list of what they would be moving. It was scheduled for immediate delivery as per the conversation my father- in-law had with the scheduler. However, delivery according to the contract stated 7 to 21 days and the conversation agreement was a scam to get us to sign with them. Twenty-one days was October 10th, today is October 13th. They have been called daily by me, my husband, and father-in-law; telling each of us different stories. When called, they would not let us talk to the manager. They hung up on us numerous times. When my father-in-law wanted to know where they stored my items, so he could get clothes for my 5 month old, 2 year old, and myself and husband they said not allowed. My 5 month old is sleeping on a one inch mattress, my 2 year old is on a twin mattress. Anything you can do to expedite getting my furniture, clothes, toys, here to my new home would be much appreciated.

    Cross Country Long Distance Movers is NOT a BBB Accredited Business.

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