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Business Profile

Porch Shades

Dr. Shade

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Porch Shades.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint against a company operating under the name Dr. Shade, specifically an individual named Gadi Y., who undertook a custom window treatment project for our apartment. What began as a routine business transaction has now escalated into what appears to be a case of serious fraud totaling more than $228,000.
    On October 2023, we engaged Dr. Shade for a full window curtain installation project. We paid an initial deposit of $128,752 via bank transfer. On January 22, 2024, we issued a second payment of $100,000 by certified check, trusting that the work would be completed as agreed.
    However, the laborers failed to properly install the curtains, and many parts of the job remain incomplete or poorly executed. Over the past month, we have made multiple attempts to contact Gadi and the company—via phone, email, and other channels—but have received no response whatsoever.
    In an effort to follow up in person, I visited their listed business address in New Jersey, only to find the location shut down and completely vacated. It is now clear that the company has vanished without fulfilling their contractual obligations, leaving us financially and emotionally devastated.
    This situation is deeply distressing, and we now strongly believe we have been the victims of a large-scale fraud. The total financial loss amounts to over $228,000, and the responsible party has disappeared without a trace. We are urgently seeking the assistance of your office to investigate this matter immediately and take the necessary legal actions to hold the perpetrators accountable.
    Please let us know what documentation you require to begin a formal investigation. We are prepared to submit contracts, payment records, correspondence, and all other relevant materials to support our case.

Dr. Shade is NOT a BBB Accredited Business.

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