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Business Profile

Vacuum Cleaning Systems

Built-In Vacuum Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacuum Cleaning Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On about January-February 2022, I called for a service request for my central vacuum located at my residence. Built-in-Vacuum Systems (BIVS) provided the service for my unit. They provided new hoses and put new parts in my system as there were issues with it working properly prior. After the work was completed, the vacuum was in working condition for approximately 2-3 weeks. The vacuum again stopped working. I attempted to contact **** multiple times in excess of 15 times, left messages and have not received any response. I have also had other family members attempt to contact the company. I contacted ***************************, ************ (owner/operator). ********************* and *************** are the owners and operators of the company. I paid between ******* dollars for the services and they have not responded back to me to correct the issues with the work that was completed. It is absolutely ridiculous that this company does not stand-by the work they completed or even have the common courtesy to contact me back. Please help! I don't this to happen to others.

Built-In Vacuum Systems is NOT a BBB Accredited Business.

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