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Business Profile

Windows

Renewal by Andersen of Central/Northern, NJ
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We consulted with RBA on Saturday 6/20/20 and agreed to replace all the windows and the patio door in our home to the amount of $37,636.00.On 8/14/20 the windows were installed.We also had our siding replaced with a different company and thought that the problem we were having was with the siding. We have since found out that the problem is with the window in our shower leaking water out from the bathroom every time we shower.We have contacted RBA and they sent a tech who said it was the wrong window installed and it would have to be replaced. He would put a priority on this matter.RBA has since reached out to us to say all the windows they install in showers leak the water out. We have called several times to speak with someone from management about this but only get the customer service people calling us back. The customer service reps keep telling us that management has discussed this and there is nothing they can do as this is the way the windows work.I have never heard of a window allowing water to leak out and drip down my siding and house every time we shower.We would appreciate someone other than the customer service rep to call and discuss getting a window that does not leak outward when we shower.Before this window we had one in there for about 25 years and this never happened with that window.

    Business Response

    Date: 09/15/2022

    The team visited the ********************** this morning and decided we would order a casement window to replace his current one. Mr. ********* is happy with the decision and was grateful we met him to rectify his situation..

    Customer Answer

    Date: 09/20/2022


    Complaint: 18019036

    I am rejecting this response until October 11, 2022 when the actual replacement window is installed.



    Regards,

    *******************************

Renewal by Andersen of Central/Northern, NJ is BBB Accredited.

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