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Business Profile

Diagnostic Testing

Denville Diagnostics Imaging and Open MRI

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diagnostic Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to ********* for a mammogram which was covered by my insurance. They sent me a certified letter after telling me I may be in danger, and I must come back for another MRI for more clarity. I called them and they assured me the extra images would be covered by my insurance. I went back in for the extra images, and everything was fine. Then I got a bill for over $600. Ive tried to contact them several times to fix the issue. They have sent me to collections, and it dropped my credit score drastically. Im now getting letters from lawyers. I need them to drop this charge. Its been 3 years of trying to get them to fix their mistake and stick to their word that it would be covered. They billed it wrong. Additionally I believe this particular company operates with a bait and switch tactic.

    Business Response

    Date: 09/27/2024

    I assure you we do not and never have tried a "bait and switch".  I have forwarded this complaint to our billing department and should have a resolution shortly

Denville Diagnostics Imaging and Open MRI is NOT a BBB Accredited Business.

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