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Business Profile

Gift Baskets

Edible Arrangements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Baskets.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 2//10/25
    Order # ***********-1
    Ordered roses/flowers and chocolate covered strawberries for my wife for the day before Valentine's Day . She received them on time . Flowers seemed average/ok..and strawberries were just okay as well. Would have left it at that. But the next day all the roses started completely drooping over..very noticeable..my daughter and my wife commented that I should complain...which I did through the website..no response from the store that fulfilled my order. Tried calling 800 number and talk to a real person which was difficult.. after speaking with someone I was placed on hold for 10 mins and then eventually connected to the Store that fulfilled my orders voicemail. Frustrated.as I was I left a message stating how I haven't heard back from anyone regarding my complaint and that I felt I was owed a refund and I would support this with photos. Still nothing..Then. Searched for an email to send a complaint to at edible arrangements..think It was the right one ...not sure again as it was not easy to find...and again nothing. So here we are with me making my first complaint ever with the BBB.

Edible Arrangements is NOT a BBB Accredited Business.

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