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Business Profile

Bathtub Liners

Bath Fitter
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Bath Fitter's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bath Fitter has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had Bath Fitters **me on Thursday June 4, 2025 and June 5, 2025 to put in a walk in shower, this was for my sister who is disable and can't step into a tub. The work was done and the plumber told me not to use the shower unto Saturday June 7, 2025. When my sister was having her shower the it started to flood, the the water not going down the drain. I call ***** anyone ** who is the Sales **nsuitant, and he said a plumber will **me on Monday June 9, 2025. I told him that it will be now be 6 days without a shower. On Monday the plumber called to say they would be here between 3 and 5 PM. I told him that I was leaving to go to ****** on Tuesday and my disable sister would be home with a fried and I wanting to have a plumber to **me earlier just in case there are any other problem that can,t be fixed until the next day, but I would not be there. And it is now 6 days with out a shower he said no. Want can I do.

      Business Response

      Date: 06/10/2025

      Thank you for the opportunity to provide information for our customer ***** ******.  I am happy to share that the problem she experienced has been resolved.  Our team sent a technician to her home and cleared an obstruction of approximately 8 from her waste pipe.  This was not a Bath Fitter issue but we were very happy that we could assist her. Initially our attempts to snake were unsuccessful, however we were able to plunge after the snaking and that fixed her problem.

      All the best,

      ****** ***** / Marketing Director / Bath Fitter

      ******************************************** / ************

      . 

    • Initial Complaint

      Date:06/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      While enter tub grabbed on to bar attached to glass door handle came off in my hand and the door shattered covering me with thousands of glass particles and causing me.a trip to the ** This is the 2nd installation of the product First was defective and this one obviously also I was injured due to poorly designed product .

      Business Response

      Date: 06/28/2023

      Hello, 

      This person is in ** and is not a client of the Bath Fitter in *********, Hernando, Pinellas and Pasco counties of ******* that we cover. We also do not have this person in our Data base therefore he is not our client. Please send this complaint to the correct company.

       

      Thanks 

      *******************

      Bath Fitter ***** Bay /**********

      Business Response

      Date: 07/14/2023

      This project was installed 12/18/2007,16 years ago.   The glass shower doors we install offer a 5 year warranty against defects and installation workmanship.  The client clearly states that they are unsing the door handle as a grab bar to get in and out of the tub, which the door was not designed to do.  The handle on the glass door is designed to open and close the door, not support the weight of someone entering.  For that purpose a safety grab bar ****** be installed that is secured to the wall with appropriate anchors to support someone's weight.  The glass panel for any glass shower door should NEVER be used for this purpose, and it's no surprise that the glass shattered as this is not being used properly.  Also of note I've not received any calls from this individual regarding this issue, and if I did I would have explained the above captioned an offered to replace the door at a discounted price.   This is clearly misuse of an item that was not designed for the purpose of supporting the weigjt of a person.

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