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Business Profile

Mufflers

Midas

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my vehicle to ****** Midas in January 2023 to have my front brakes fixed. I was charged $830. Three months later my front driver side brake felt tight. I brought my vehicle back to ****** Midas and asked if they could let me know what was wrong with my vehicle. They kept my vehicle for 7 days and told me repeatedly they could not find anything wrong with my vehicle. I drove my vehicle from ****** Midas to ******* Midas and asked them to take a look at my vehicle. In 15 minutes they told me ****** Midas did not put the tubes on the front brakes and the front right brake was locking up based on this error. I took my vehicle back to ****** and only then did they admit that something was wrong with the front brakes. They replaced them at no charge. Less than 3 weeks later my front passenger brake was squeaking. I ****** my vehicle to the ******* Midas which informed me the front brake pad and rotor had to be replaced which was still under warranty. ****** Midas charged me to repair my front brakes in ******** would not admit that something was wrong until I got another Midas dealer to look at the issue, then made the repair at no charge only to find out weeks later they didn't repair the passenger brakes correctly either. I attempted to resolve this issue with TBS the parent company but was told the owner of **************** Midas would not do anything.

Midas is NOT a BBB Accredited Business.

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