Complaints

This profile includes complaints for LeafGuard Holdings, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LeafGuard Holdings, Inc

  One Tower Center Boulevard E Brunswick, NJ 08816

  
• 

  Leafguard of Pittsburgh

  3253 Old Frankstown Rd Ste C Pittsburgh, PA 15239-2940

  
• 

  LeafGuard of Louisville-Lexington

  1838 Cargo Ct Louisville, KY 40299-1936

  
• 

  LeafGuard Holdings, Inc

  7300 N Crescent Blvd Unit 5 Pennsauken, NJ 08110-1541

  
• 

  LeafGuard Holdings, Inc

  14600 Industrial Ave S Ste J Cleveland, OH 44137-3268

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 14, 2003 I had a set of Leafguards installed on our home in Piperton, Tn. I paid $5,500. down and the balance of $11,000 in full payment of January 19th. The guards have had problems from the start and to date have not been fixed. I have called over 20 times, documented, and been promised that they would be fixed. They have a "life time, maintenance free warranty" that they will NOT honor. I have also sent a certified letter about my problem, with no response. I feel that they are taking advantage of elder retired couples who they feel will not complin or seek remedies. Your help would be appreciated.

  Business Response

  Date: 08/25/2023

  Good afternoon Mr. **********,
  
  First and foremost, Thank you for taking the time and allowing Randy and I to visit with you and ***** yesterday. Again, I also apologize for the delay in getting eyes on your issues to reach a resolution. Leafguard takes great pride in our customer service, customer satisfaction and the overall customer experience. We also understand completely that you made a decision to use Leafguard for many reasons but primarily that if there is ever and an issue or a concern with your Leafguard system, that we respond and resolve the issue with the upmost urgency and professionalism. We appreciate your patience and steadfast diligence to give us every opportunity to help you with your concerns.
  
  As we discussed yesterday, unfortunately the issues with your Leafguard system stem from the roof installation after Leafguard was installed on your home. I am going to attach all photos and videos for your review and a description of what we found and what was damaged that will need to be replaced to resolve the issue.
  
  Your primary concern was a loud “popping” noise coming from several areas on the back of the home and from the two inside corners on the back of the home and screen porch. We identified that the “popping” is coming from the dents in the hood on your Leafguard system, that could have only happened during your roof installation. As the metal heats up in the sun, the metal expands and causes the dent to pop. I will attach a video and you will see and hear the popping sound.
  Fortunately, the roof on the detached garage was not replaced and you have zero issues with your Leafguard on that garage.
  
  Sadly, there are numerous dents on the hood and on the front of every run of your Leafguard system, it may have been from ladder placement during the roof installation…more than most likely. Not only do you have numerous dents but every run of Leafguard is scuffed and scratched from shingles being dragged across the hood and the shingles were installed beyond the required length/length of your old roof and are resting on almost half of the hood of your Leafguard system. This is going to cause the water to overshoot the hood and it will not roll into the mouth of the Leafguard system. This will happen in heavy downpour and especially in the areas where there are dents in the hood. This will create a focused channel of water and create “streaming” and overshooting.
  
  Another issue is the back run of gutter on the home where the “in-line valley hood” is installed appears to have been removed by the roofing company and installed improperly, because you can see 3 screw holes near the crimp on the front of your Leafguard near the mouth. They must have realized it was not supposed to be installed as a “shield” and removed it and re-installed it back on top of the hood. Your inside corner hoods have also been removed, which is where you were hearing the popping noise, and were re-installed because the inside corner box is full of roofing nails and screws….these  are larger than the holes in the hood and could not have collected in the corner box any other way. They also re-installed them with a sealant of some kind and are installed way too tight which is also why you are hearing the popping noise. 
  
  Upon the inspection, not related to the Leafguard installation, your existing gutters are also dented. On left side of the home near the front (view from front of home) the flashing installed by the roofer is poorly installed and not overlapped or tucked under the shingles which will cause water to get to your roof decking and create major issues.
  
  Due to the damage we found, we will need to replace the Leafguard system on your home (detached garage is fine and working well). Before we can do that, your roofing company will need to “cutback” or remove the shingles to ensure that there is only 1-1 ½ of shingle overhang. Unfortunately and moreover, due to the roofer removing the inside box hoods, in-line valley hoods and all the scratches, scuffs and dents/damage to your system, this is not covered under your Lifetime warranty. However, we will work with you to make sure you get your Leafguard system replaced properly. As we discussed yesterday, I can make sure Randy and Carlton are available in the event the roofer makes a site visit to inspect the damage or if the roofing company needs to speak with a member of leadership from Leafguard.  We will also coordinate and create an estimate for replacement of Leafguard system so you can present it to whomever necessary.
  
  I have attached Carlton B****, the General Manager of the Memphis branch, and Paul D***** the Regional Director over the branch for visibility and additional layers of support as well.
  
  It was a pleasure meeting you and I am sorry it is under these circumstances, we will work diligently with you to resolve your issue and you have my contact information in the event you need anything. Please don’t hesitate to give me a call if you have any questions or need anything.
  
  Thank you again and have a great day!
  
  

  Customer Answer

  Date: 12/05/2023

  
  
  Better Business Bureau:
  
  

  It has been addressed and is no longer a issue. I reflect that everything has been resolved. 
  
  Regards,
  
  ***********************************

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July, LeafGuard service came when I called about gutters overflowing and water spraying out of downspout. The installed a diverted. I was told that they would put an order in to replace the section of the downspouts with the trap. (Since I thought when I cleaned out the traps, it would be better, I told them ai did want it replaced, but not a rush order. We had rain, and even with with traps cleaned, I had water spurting out all around the section above the trap. (I believe the traps, which just have little holes to let water through, did not allow enough water to go down. I also had water overflowing the gutter again.)Monday July 24, I called and left a voicemail with LeafGuards production manager ( ***********************- ************) that I was having water continue to pour out above trap in downspout, even when debris was cleaned out. Please put the downspout replacement on a fast track.No response.Called again on Monday, August 14 and left another message.No response.Called the general manager ( ********************* *************) on Monday, August 21, and left a message about the water flowing out of the downspout above the trap, and that I had left a message with the production manager.No response, and it has been 2 full work days. I paid $8400 for the gutters , which were installed 9/2/2022.The entire reason I went with LeafGuard was because of their guarantee.

  Business Response

  Date: 08/23/2023

  A service ticket has been created for ******* to correct the issue she is having.
  The issue she is having is due to the Drain Defenders on her system. We have spoken to the customer and set a date of 8/25 to come out and fix the issue. We are actively working with the customer to resolve this.

  Customer Answer

  Date: 08/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Thank you for your assistance!
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:08/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mom who is recently widowed, and not used to making business decisions on her own, used this buisness for gutters. They came to her house and had her call their "references" to get positive feedback about their work. They themselves also made a phone call to a "customer" to help persuade her. On her property is her house, a milkhouse, and an older garage She told them the house was her only priority at the time, and later down the road she might be interested in getting gutters put on the milk house and garage The response she got was, "We're here now." They didn't give her a paper copy with an estimate, but made sure to get all their measurements done. Two days later they came to do the work, and she was charged $31, 584 for approximately ***** ft/house, 16 ft/milkhouse, and 188 ft/garage; all of which only took them 3 hours of their time. They should have listened to her, and respected the fact that she only wanted the house done at the time, instead of taking advantage of a kind, naive woman, who isn't used to being in the position to make decisions like that.

  Business Response

  Date: 10/05/2023

  The customer, *****, called in on 5/10 from a mailer that she had received. She proceeded to set an appointment on 5/15 at 12pm,.  ***** was contacted on the May 14th about the appointment.  On the May 15th the representative showed up 12pm and proceeded to get the measurements and the scope of work that needed to be done.  During which time ***** was aware of the price and we also included the mailer discount that she called on.  She agreed to the contract and singed the agreement along with financing by signing bank slips and also a receipt of payment showing her the amount of the sale and the amount being financed.
  
  
  This Job was done on May 18th, 2023, on this job we did have a lot of work that needed to be done such as a build out on the fascia board and the fact that we had 512 lineal feet of LeafGuard gutter and 512 feet of aluminum wrap that was also added to the facia board. We also had 195 feet of down spout on the job was well. The original contract was emailed to the email that was provided to us and we also brought with us, on the day of installation, a copy of the contracts that were handed to ***** by the lead installer **************************  The claim that we were there for 3 hours is not accurate.  The installation crew arrived at 9:30am and the job was completed on 6:56 pm. On the final walk around *****, did in fact do a walk around with ************************* and she signed our Job Site inspection list. After all was completed a telephone call was conducted with ***************************, the Production Manager, where ***** told him that she said everything was fine and that she has received the contracts. She even made the comment on how hard the crew had worked on this job. We had a total of 4 men on the job. 
  
  On 8/28 the General Manager received a phone call From ***** saying that one of DS came loose on the garage and at that time nothing was mentioned about he price or the job itself.  On the 9/8 ************************* went out to fix the problem that was called about. The problem was an extension that came loose at the bottom of the downspout. We reattached the extension. Once again nothing was mentioned. ***** was thankful for us coming out and fixing the issue. 
  
  On 10/4 a BBB complaint was received that *****'s daughter submitted through the web site on 8/17 to complain that we had charged her mother too much, without knowing the scope of the work. A message was left on her voicemail asking her to call.  The GM will also reach out to the customer to make sure everything is ok with the work.  The message for her daughter was left at 2:39 pm on 10/04/2023.  We will continue to reach out to resolve. 

  Customer Answer

  Date: 10/05/2023

  
  Complaint: 20483269
  
  I am rejecting this response because:

  I unfortunately missed the first call from Rich from 10-4-23, but did try to return the call on 10-5-23 at 6:04 PM.

  I apologize for having the length of time wrong that the work was being done, however, I still do not agree with how much my mom was charged. She told me she had a previous estimate of $7,000 from a different company. That's a huge difference. I understand every company is different, but there is no reason the difference in price should be that extravagant. I also asked her about the services that were done in September, and she confirmed them. She said she wanted to bring everything up, but she is not a confrontational person, and she didn't know what to say or how to say it.  

  I also still don't agree with her feeling pressured to take care of more than just the house, when all she originally wanted was gutters put on her house.

  She's not a woman experienced in making decisions like this, and is very naive and trusting with salesmen and people trying to sell her things; not to mention has a hard time saying no. Unfortunately it was after the services were done, when she heard from more than just me, how ridiculous the price she was charged with actually was. 

  I hope we can come to a common ground, and resolve this.

  
  
  
  Regards,
  
  ***********************************

  Business Response

  Date: 10/18/2023

  On 10/17 the ** talked with the homeowner at 4:43 pm, who we had contracted with to do the work. The ** explained that her daughter has called on several occasions to discuss her contract. The ** explained to homeowner that her daughter isnt on the contract and that he is limited to what he can discuss. He explained to the homeowner that the job was 512 linear feet of gutter, 195 linear feet of downspout, and 512 linear feet of fascia wrap to wrap the fascia board.  **** was also replaced on the rotted fascia board. The customer explained to the ** that she has also talked to her financial advisor, and he also said that the price was too much. She was given opinions from people that did not know the scope of work that needed to be done, nor about our product. This job has about 3 times more gutter and downspout than the average home. The customer had plenty of opportunities to not go through with the purchase.  They signed a contract, signed a receipt of payment, and applied for a loan. They did a welcome call with the **, and the Production manager called the night before to let her know that we are coming out.  The day of the installation the crew called letting her know what time they would arrive.  We did everything on the contract that was agreed upon, and additional woodwork with no extra charge. The customer also received several discounts that she qualified for. 

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leafguard from ******** was hired and paid in full up front and have never shown up. I've called and the numbers and they all change all the time, can't leave voice mail as its full.. I did reach someone and they apologized and said they'd be out on Saturday but nobody showed up or called. I believe they are scamming people.

  Business Response

  Date: 09/12/2023

  Hello,

   

  We installed the gutters on this property on 8/28/23.  We had some weather delays, but we got the job completed and Mr. **** reported he was happy with the results.

  We consider this matter closed.

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 11,2023 my elderly father entered a contract with Leafguard to install their leafguard system. At this time my father gave them a check in the amount of $6,600 as a down payment. After the company was able to get up on the roof, it was determined they would not be able to complete the job as quoted. I emailed the general manager on 6-21-2023 expressing that I was requesting a refund at that time. On 6-22-2023 a company contact named Will and my father met and mutually decided that the contract would be null and void and my father would be issued his down payment back. On 7-28-2022 I once again contacted Ben, the general manager and he assured me that the check would be placed in the mail that same day. It is now 11 days later and we still have not received his deposit back. My parents are on a very fixed income and the stress of them being out this amount of money has not helped their situation. I had hoped the company was being honest and the money would have been refunded in a timely manner.

  Business Response

  Date: 08/09/2023

  The local GM reached out to the customer and got their voicemail. He stated on the voicemail that the check is on the way and there was a mix up with the original check request that is causing the delay. The GM also stated in the voicemail that he will be reaching back out to them as soon as he receives a tracking number for the check that's mailed out. 
  
  

  Customer Answer

  Date: 08/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The refund check has been received.
  
  Regards,
  ****** *** ****** ** ****** ********* ******

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The gutters have not been installed correctly. They have sent someone out 3 times with no results and now other problems have appeared with leaks showing between the gutters and the fascia board even worse than before with the old gutters

  Business Response

  Date: 07/28/2023

  GM made site visit 7/28, with crew. Discovered an issue with gutter/drip edge. Issue addressed, water tested, customer was satisfied and happy with service. 

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bird nests are in every corner of my house inside the Leafguard Gutters. In May 2021 Leafguard of Charlotte **** installed my gutters. The gutters are a constant headache. There were immediate workmanship REPAIRS (within the first week) I have pictures - video. The bird nesting is non-stop. I contact ** each spring and fall to remove bird nests (LARGE and small). Each call center call and service visit is usually ****** involved just to get someone on site to remove the debris from the gutters. After they remove the debris, they leave the nesting material, dead birds, feathers and bones for me to clean up and discard. Immediately after they leave, the birds get back to construction inside my Leafguard Gutters. Leafguard did not provide or suggest a solution as we approached two (2) years. However this summer, approximately June 6, 2023, ** sent a technician to remove the bird nests - it took two visits. The professional and courteous service technician came up with a possible solution. He contacted his manager or supervisor and explained the scope-of-work. He also covered the materials and parts required to fix my problem. I stood beside the technician as he and his supervisor agreed on the repair over his cell phone.The ** technician committed to a return date of two weeks (approx. June 23, 2023). It is now July 25, 2023 and I have not received a follow up call or visit from Leafguard of Charlotte, *******************************************************************************. Every day, morning and evening the birds, bird nesting and bird screeching is non-stop in and around my LeafGuard Gutters. Did I mention - I have pictures and videos?

  Business Response

  Date: 07/28/2023

  Customer is scheduled for service on 8/1 to remove outside aesthetic corner where birds are entering. ** will do our best to mitigate, but small birds (as well as flying insects) can enter in the same manor water does. 

  Customer Answer

  Date: 08/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory when the follow up work is completed.  

  LG has four (remaining) corners scheduled for work on Thursday, August 3, 2023 or Friday, August 4, 2023. Once the work is completed, we will review for mitigation or efficacy.  

  
  Regards,
  
  *************************

• Initial Complaint

  Date:07/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dry rot/ leaking soffit falling apart has become apparent over the past 18 months at least. We purchased the gutters May 10,2012, approximate start date to install 8/15/2012. purchase price $8558.76.We had someone out to clean the gutters claimed the issues we are having is not caused by gutter issues, we have had a contractor state it is gutter issues. the gutters do not collect water it runs off the roof and over. we keep the top cleaned off of that collect fur/pine needles. this has caused our soffits to become compromised . If we had known this is how leaf guard past customers they are not reputable, and never would have used them.I do have video and photos but do not know how to load them to this computer.

  Business Response

  Date: 08/24/2023

  We were out there on 8/8/23 3411540
  
  We installed an inline in one of the valleys so water cannot overshoot
  
  I just left the customer a follow up voicemail to see if there was anything we could do for him.
  
  He has PM's cell phone, & PIC was noted in the service 
  

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Mar 2022 we had leafguard gutters installed. We had extreme overflow that was so bad it was coming into our garage. We called numbers proved and made several phone calls & were not called back. I researched & got email for executive of *** and technician was sent. He leveled gutter and next rain it still overflowed. I could not take the stress, as they again did not return calls. In 2023 we were getting new roof & painting so I again tried to get them to repair gutter. I finally got hold of previous owner of *** and then they came to look at the situation. more phone calls, emails, missed ********** 11 **** came at look at gutter. Finally after more phone calls Tech came on May 25th to repair gutter & damaged new roof with ladder stabilizers. He left without fixing gutter. Got roof repaired and was told to send **** invoice for payment. After a lot more hassle they finally came and reinstalled the gutter, and when it rains again we'll see if it works properly. I am calling and calling but still have not received payment for roof repair. Getting these gutters from Leafguard was a big mistake as it truly has taken a lot of time and stress to get any customer service. I told **** that payment for roof repair was a hardship for us, as we just paid for new roof and paint. We are retired and on a set income.

  Customer Answer

  Date: 07/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I finally received a check in the mail today from Leafguard Holdings, inc. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leaf Guard was to replace facia boards,wrap,soffit,and Gutters.The Job included burn down my flat roof part of my house. Well during tear out n replacement of material, the flashing was damaged. When ************* came out for burn down they screwed flashing down cause wrinkled and buckling in facia wrap. Only part of my roof was done on burn down. My shingles are not sealed down and are sticking in the air. The flashing needs replaced and roof sealed down.We have had storms in my area wind rain and hail is damaging the rest of my roof. Leaf Guard just kicks the can on down the road. I call alot and only get told yes we we get a crew out to your house to fix repairs. It's been 3 weeks now and no one has been here yet.I don't care who's fault this is, I just want my house fixed.This job is costing me $16,600.00.Alot of money just for Leaf Guard to just throw c*** up and damage my property and then walk away..I refuse to pay til all damage is corrected. The job was started on 6-9-2023.No one was here since the end of June.I have before, during and after pictures.

  Business Response

  Date: 07/24/2023

  The customer purchased ********************** on June 6, 2023 and was installed on June 14, 2023. On the Post Installation Call (PIC) the customer was very happy with the work that was done. The scope of work included a burn down, which was sent to Heritage, our third party business partner that does roof work for us when necessary.
  The customer called on June 19 about the burn down not being completed, she received a voicemail reply that the burn down had indeed been sent to Heritage.
  On June 21, the customer called to voice concern about fascia wrap. This was sent to ***** ******* to fix. ***** is another third party partner we use from time to time for carpentry work. 
  ********************** called several times from June 29 through July 21 about the flashing work and the burn down. Each call was responded to with a conversation or a voice message.
  It is important to note that both Heritage and ***** are third party business partners, and that LeafGuard does not control their schedules. It is also important to note that we have not done a good enough job in communication with this customer. 
  We are going to confirm with both Heritage and ***** that their parts of this job are done. If they are not done we will get firm dates from them. We will communicate this to the customer, followed with a PM inspection once we know all work is done. LeafGuard Chicago stands behind our jobs, and will make sure that the customer is satisfied with her purchase.

  Customer Answer

  Date: 08/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************************,

  on July 22nd Heritage came out n fixed problem areas and I had a city inspector come out and ok the job. iam 100%satisfied with the job now. i withdraw my complaint as work is completed.