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Business Profile

General Merchandise

Hudson Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Merchandise.

Complaints

This profile includes complaints for Hudson Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hudson Group has 2 locations, listed below.

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    • Hudson Group

      One Meadowlands Plaza Suite 902 E. Rutherford, NJ 07073

    • Hudson Group

      1305 Paterson Plank Rd North Bergen, NJ 07047-1851

    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of Meta Rayban ********es (RW4010 SKYLER, BLK SHN, BLU C
      *************    from a ******** *** (SH) in the Dallas Airport (DFW/ Gate ***/****) on 4/3/25 for $379 and the 13- Month Protection Plan - AI Glasses (***************) for an additional $49.99 (plus tax), totaling $464.39. I was told if I was not satisfied with the ********es I could make an exchange. The receipt supports this under the "perfect pair promise" by stating I had up to 30 days to get a full refund or make an exchange at SH with proof of purchase, as long as it was in original condition & packaging. On 4/10/25, I did just that at the Coronado Center location in Albuquerque, NM. Instead of a refund & then purchasing the pair I wanted, or fair exchange, I was charged an additional $100. They claimed it was for warranty purposes. The Dallas location did not disclose to me that I would have to settle the exchange with Hudson Group, nor was it disclosed on the receipt, told to me at the Albuquerque location, or by SH customer service. As a result, not only was I charged a $100 (plus tax) warranty replacement fee, but my warranty was no longer valid. I brought the glasses back in original condition, however the Albuquerque location claimed a week later they were damaged after my claim was made, even though the salesclerk failed to conduct an inspection of the glasses during the exchange process. This is on security footage. All correspondence following the purchase did not disclose any affiliation with Hudson Group. Due to not being aware of the exchange issue during the exchange process, I am requesting my warranty to reinstated and my $100 warranty fee to be refunded. I attempted a complaint with SH, but it was closed due to the Hudson Group affiliation. BBB recommended the complaint be made against Hudson Group as any returns, warranty concerns, or exchanges related to the original purchase must be handled through the Hudson Group, even if they occurred at another SH location.

    • Initial Complaint

      Date:11/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      While purchasing some earbuds we inquired that they were for iPhone. Staff said yes, when we opened them they were not for iPhone. We immediately asked to exchange them and would pay the difference. The supervisor then stated no refunds or exchanges. We had to ask them to dig our receipt out of the trash that they hadn’t provided just to have proof of purchase.

    Hudson Group is NOT a BBB Accredited Business.

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