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Business Profile

Body Waxing

European Wax Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Body Waxing.

Complaints

This profile includes complaints for European Wax Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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European Wax Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/15/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* burned daughter face three spots. It was a Monday and by Friday it was a scab. Attended prom with scab on her face. I contacted the facility several times and sent email to *************************** with photos, its been over a month and no email or call horrible customer service and service provided.

      Business Response

      Date: 05/21/2024

      Hi *****, 

      I'm ****** from European Wax Center ***************** I tried reaching out a few times over the phone and I did email you on 5/17 but we have not received a response yet. Please let me know of a good day and time to speak with you regarding this situation. 

      Thank you,

      ******

    • Initial Complaint

      Date:05/19/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 14th, I had an allergic reaction when I received an eyebrow wax. The reaction worsened over time. On the day of the service, I mentioned the start of the reaction to the receptionist. She told me to call when the manager was there, which was not everyday and always after 3pm. Every week thereafter, I left a detailed message. My number was taken and I was told I would receive a call. A call never came. My messages were ignored. Finally I wad told to file with the corporate office, which I did. Two weeks later no response. I even wrote another letter to the corporate email, again with no response. EWC has deducted over $150 for services I have not received and are afraid to receive due to the allergic reaction. No one has reached out to me since April 14th to discuss my concerns.

    European Wax Center is NOT a BBB Accredited Business.

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