Complaints

This profile includes complaints for The Fitness Superstore's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Fitness Superstore has 4 locations, listed below.

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  The Fitness Superstore

  32 Route 10 West East Hanover, NJ 07936

• 

  The Fitness Superstore

  112 Gaither Dr Mount Laurel, NJ 08054-1702

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  The Fitness Superstore

  780 5th Ave Ste 120 Kng Of Prussa, PA 19406-1439

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  The Fitness Superstore

  818 Haddonfield Rd Cherry Hill, NJ 08002

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Fitness Superstore to purchase a stepper bike due to a stroke. The bike was sold and purchase as a new bike, totaling 4,000.00. I spoke with a salesman name Danny C. The bike was in the store, i rode it and it appeared to be a safe product for a stroke patient. During delivery I notice that the bike console was placed down on my gaurage floor. It appeared that the item looked as if it was scratch. I did not mind the scratches because it was thought to happen from the gurage floor. After ridiing the bike the ride became loud and scratchy, and the panel would not keep the programs that I sat.. After calling out the repair person, I found out that the bike console was not scratch but burnt.They sent me a burnt out console in the back. I spoke with a Kiona and expained to her that I did not purchase a out of box or used item! I asked them to replace the bike with aa new bike. Which is what I paid for. They insist that I keep a used bike for the price of a new one. After two technicians and speaking with Kiana who talked over me eventually Kiona stated she will pick the bike up and charge me 20% restocking fee. I do not think its fair to charge me a restocking fee, for a used broken bike, I ask to be replaced with a new one that I paid for.. At this point I want them to take their bike and returnss my funds! I feel the 20% restocking fee is too high, to give them for a bike tha has already been restocked! Which is why te console is burnt out, bike is loud and rides choopy. They clearly have a bait and switch on merchandise. I never got what I paid for.

  Customer Answer

  Date: 01/10/2024

   

  Fitness Superstore.

  They restock damage merchandise resend it out as new product. I paid for a new exercise bike, got a damage restock bike. They want  me to pay 20% to restock a damage restock item, that they already received 20% from someone else whom restock the bike originally.  They are making profit from damage goods restocking it over and over hoping someone will accept repair and keep it. I don't want another bike from them, they can't be trusted. I just want them to pick up there bike and give me my money back. Thank you so much for your help.