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Business Profile

Website Maintenance

Octacom Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Website Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started working with this company back in November of 2022. They were suppose to design a website for a realty business, however I became unsatisfied with the lack of communication, lack of professionalism in losing files, coming up with excuses, not answering my questions, asking what the next steps were in the process, all of which were ignored. Thus far they have taken to different payments of $599, and $549. I have been asking them for a refund for several weeks but have not gotten a response. The last response was on January 6, 2023, and I have reached out a couple times to try and see what was happening. All I want is a refund. Here is a copy of one of the e-mails asking: I'm not quite sure where the communication was lacking as our e-mail indicated we were supposed to have a conversation today at 5:30pm. I'm very unhappy with the progress, attention to e-mail details, unanswered questions, lost e-mails on your company's behalf pertaining to documents forwarded (logo photos, personal photograph) , and the lack of communication. Kindly refund all charges and conclude our business.

Octacom Solutions is NOT a BBB Accredited Business.

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