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Business Profile

Graphic Printing

RS Graphics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Mudboss Wrap on October 25, 2022. I received an email on October 25, 2022 with the following information: Order #****; Tracking number ****************************** with an Estimated Delivery Date on Novenber 2-3, 2022. I paid $48.50. On October 27, 2022 I received an email stating that my order is on the way. On November 3, 2022 I sent an email looking for an update on my order because when I go on the **** website and check the tracking it stated that the **** was sent Pre-Shipment ***** **** awaiting item October 28, 2022. I got no response. On November 10, 2022 I sent another email looking for an update on my order. He finally responded on November 16, 2022 stating that the **** is claiming that they never received the package. He will reprint label ship out a new one on November 17, 2022. Today is November 29, 2022 and I still haven't received my order. Before filing this complaint I checked the **** website and it still states that the **** is still awaiting the package since October 28, 2022. I used a prepaid card for this purchase and it shows that it posted on October 27, 2022. I even called them and verified that it was paid. So as of right now I never received my order and I'm out $48.50. I think I have given him plenty of time and have been very patient. In his email on November 16, **************************************** the last two months that had this problem. If that's the case he should keep better track of his orders.

RS Graphics is NOT a BBB Accredited Business.

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