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Business Profile

Computer Software

Climb Channel Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 14th I had quoted and ordered through ClimbCS to add Email Security to my Clients Active subscription of Mail Essentials Antispam Edition. End goal was to have Mail Essentials with Unified protection. I was quoted 10 License of Mail essentials anti-spam and 10 licenses of mail essentials anti-malware.The order was partially fulfilled, with only a license key to Mail essentials security edition issued. After several weeks of emailing ClimbCS to remedy the situation (I wanted to finish the purchase and I gave every opportunity for CLimbCS to quoute the proper part and complete the purchase, with further requests being ignored, , I requested for the order to be cancelled and refunded which has also been ignored.ClimbCS Southeast sales team, Including my Rep ********* has dropped the ball by quoting and selling the wrong products and are now ignoring all my attempts to contact them in an attempt to get a refund.

Climb Channel Solutions is NOT a BBB Accredited Business.

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