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Business Profile

New Car Dealers

Circle BMW

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • James C

    Date: 10/21/2023

    James C

    Date: 10/21/2023

    This was the worst car buying experience Ive ever had. They sold me a certified car that is an absolute lemon. I went to them to try and work something out and their manager ***** offered to pay me $10k less than what I owed on the car. They dont care about the customer and are greedy, lying scammers. Its an absolute shame that these people are selling cars to hard working people. The have no moral compass and should be absolutely ashamed of themselves. I wouldnt tell a person to get a free car from them. The owners of this dealership should be embarrassed their name is associated with how these people are doing business and treating their customers.

    Circle BMW

    Date: 11/08/2023

    Response for *************************I am writing in response to the complaint you recently filed with the Better Business Bureau regarding your vehicle purchased from our dealership a year and a half ago. We take customer satisfaction very seriously, and it is disheartening to hear that you are experiencing issues with your vehicle.First and foremost, I would like to apologize for any inconvenience or frustration this situation may have caused you. We understand that vehicle performance is of utmost importance, and we genuinely want to address your concerns to ensure your satisfaction.We kindly offered to bring your car in for a wheel alignment, as this is a common solution for addressing issues with a vehicle pulling to one side. However, we respect your decision to decline our offer. We would like to reiterate that our dealership is always committed to providing excellent service, and we are more than willing to work together to find a resolution that meets your needs.In order to assist you further, we kindly request that you provide us with more specific details regarding the issues you are facing with your vehicle. This will enable us to better understand the situation and explore potential solutions. Our dedicated service team is ready to assist you and ensure that your vehicle performs optimally.Furthermore, we would like to assure you that we value your feedback and take it seriously. We strive to continuously improve our services, and your comments will be valuable in helping us achieve that goal. We appreciate your willingness to communicate your concerns with us directly, and we genuinely hope to resolve this matter to your satisfaction.Once again, we apologize for any inconvenience caused and assure you that we are committed to addressing your concerns promptly and professionally. Please feel free to reach out to me directly to discuss the matter further. We look forward to the opportunity to work with you and find a mutually satisfactory resolution.Thank you for your understanding and patience. We value your business and are committed to ensuring your satisfaction.Warm regards,****************, General Manager Circle BMW **************

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