We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Delivery Service

The UPS Store #4614 Ste 32

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As I walked in UPS to ship my new IPhone to a friend as a birthday gift. And declared the item the ups failed to deliver the package and lost it and they will not pay me the value of the package

  • Initial Complaint

    Date:04/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 375$ to ship a package to Dominican Republic as well paid insurance on item it was never delivered I went to store to put in claim they said it would be investigated I got strung along for months then I called ups corporate they said a claim was never put in and that to much time passed I went back to store they said they would handle it and that a check would be issued but I had to wait 3 weeks for owner to sign check well waited and again lied to told no check and that they are sorry I want my money thst I paid to ship plus the insurance as the items clearly stolen

  • Initial Complaint

    Date:02/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    location ******************************************************************************. January 26th 2023, around 3:58pm -business supposed to provide a pleasant safe environment for the consumer - manager ******* treated me in such condescending, impolite, aggressive and insensitive manner.

  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/28/2022 around 10am. I'm shipping regularly 1-4 boxes a week in this location for 2 years. Please note that at 11am i had contacted UPS headquarters and asked for security camera footage but hq informed me they can't since the location is private company. I'm hoping this evidence won't be vanished by the responsible parties when/if needed. I'm an ****** Seller. Recently UPS started to not provide weight information on their receipts for AMZ returns. Each and every single visit to this location i've to repeat "this is not a return, i am an AMZ seller and if my box gets lost in the warehouse, the weight on the receipt is my proof of shipment and considered as evidence by AMZ. Please weigh it again and give me the receipt showing the actual shipment weight rather than zero" They always make weird faces reflecting that they aren't happy with my request but i leave it to their young age and don't mind. On 11/28 there was a new kid, he didn't let me explain myself and on the 3rd time i insisted for corrected receipt he told me to take my box and leave the store. That's why; i am asking for the security footage as evidence that i did not harass him by any means, i didn't curse or use any spoken or sign language as a harassment. This action was so unnecessary and unprofessional. I asked for manager for hundred times, at last he agreed to call him but on his personal headphones. His first words to manager was 'there is a customer here i told her to leave but she doesn't' i asked to speak with manager and he put him on speaker his first words were 'ma'am my colleague told you to leave now leave the store' by yelling at me as if i'm doing something wrong. The employee took back the phone and when i asked supervisor to come down to settle this issue he exactly told me 'if he comes down it won't be good for you' i was stoned and responded 'what do you mean not good for me? is he going to punch me?' he didn't respond just looked in my eyes. My life was in danger in this store?

The UPS Store #4614 Ste 32 is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.