Complaints

This profile includes complaints for Wakefern Food Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wakefern Food Corporation

  PO Box 7812 Edison, NJ 08818-7812

• 

  Wakefern Food Corporation

  460 S Riverside Ave Croton on Hudson, NY 10520-3029

• 

  Wakefern Food Corporation

  5000 Riverside Dr. Keasbey, NJ 08832

• 

  Wakefern Food Corporation

  1 S Davenport st North Branch, NJ 08876

• 

  Wakefern Food Corporation

  600 York Street Elizabeth, NJ 07207

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Shop Rite Brand Canned Chicken in water was saturated with Chicken grease and squeezed down to almost 1/3 of each can. I took pictures. On November 10, 2024 I submitted a Contact online in my Shop Rite web account. They assigned Case# ******.
  
  Mary U called it Tuna when it is Chicken. I responded back with the information. I waited until day 98 and asked Mary U. if the investigation is done yet.
  
  It is 211 days now and Mary U. or no one else has responded back.

• Initial Complaint

  Date:02/05/2025

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Numerous complaints have been made to the manager of the Hammonton ShopRite and ****** from *********** corporate office. These complaints are not resolved. I was harassed again upon shopping Monday evening. I want contact from the owners of this ShopRite. Quite clearly ****** has not resolved the issue nor has the manager. I have two employees of the ShopRite One, a front end manager and the other a customer service manager at the front service counter who wears a cross and unfortunately does not have Christian like Behavior. If this does not stop I am going to be filing a Citizens complaint for harassment against these two employees. I want to contact from a higher up who manages the Hammonton ********** store. Employee number one has laughed each time I have complained about her and told me that she cannot be touched and she will suffer no retribution. The other is another major issue who harasses me at the checkout counter. Complaining to *********** corporate has done nothing and it is shocking and saddening. My father used to work for ShopRite and we are long time ShopRite customers as the family has been since the '60s. My mother was a faithful ShopRite employee. I'm a Veterinary nurse I work hard for my money and I want this issue resolved or I will no longer shop in this ShopRite or any ShopRite for that matter.

  Customer Answer

  Date: 02/17/2025

  I have phoned you numerous times and not gotten through. I was overcharged at the register number one. Number two I was treated improperly. I want contact by corporate immediately. There's nothing to clarify here everything was explained clearly. I am in the military I ship in and I ship out I'd like to get this taken care of before I ship out again for several weeks. Thank you I will be here until April 1st. I want contact by Wakefern.

  Business Response

  Date: 03/05/2025

  Good Afternoon:

  Thank you for bringing this issue to our attention.  After some research, we encountered where the issue was.  The $70 tip was refunded to the customer's original form of payment on Monday, March 3rd.  It may take a few days to see the refund based on their financial institutions protocol.  We have shared best practices to the store in question to ensure they are leveraging the appropriate processes.  The customer did not reach out to us at our ************** for assistance in resolving the issue.  We encourage customers to reach out to us via phone, e-mail or social so we can best assist.

   

  Thank you,

  
  ******* *******

  Director of Customer Care

  **********************.

  Customer Answer

  Date: 03/13/2025

  
  Complaint: 22905745
  
  I am rejecting this response because: the business obviously has me mixed up with someone else. I did not give a $70 tip to anybody. This was about a customer service issue in the store in *********. They've got the wrong customer obviously. Please correct and reapply my complaint to wake for Food Corporation because it does not involve a $70 tip. It revolves overcharge of several dollars and the atrocious abusive customer service coming out of the Hammonton ********** store. Thank you
  
  
  
  Regards,
  
  *** *******

• Initial Complaint

  Date:01/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding deceptive advertising practices by ShopRite, specifically related to their weekly sales circulars and in-store product availability. Since August 2024, I have been shopping at ShopRite and have noticed a recurring issue: products advertised in the weekly circular are often unavailable in-store, forcing me to purchase higher-priced alternatives.
  
  Specific Instances:
  
  Product Unavailability:
  On one occasion, I visited ShopRite specifically for an advertised product, but an associate informed me that they do not carry that item. Instead, I was directed to a similar product that cost $5 more.
  Deli Counter Incident:
  Recently, I pre-ordered ShopRite brand smoked turkey listed at $6.99/lb. Upon arrival, the product was unavailable. I then attempted to order honey turkey at the same price. After shopping for nearly an hour, I returned to the deli, only to find my order bag empty. I was forced to select another product at a higher price, which exceeded my budget.
  Product Substitution:
  ShopRite advertised Bubba's ¼lb plain turkey burgers in their circular. However, the store carried only Bubba's Monterey Pepper Jack turkey burgers, which I did not want.
  Pattern of Behavior:
  This pattern of advertising products that are unavailable in-store or substituting them with higher-priced alternatives has occurred multiple times. As a low-income individual on ****, I rely on sales and carefully budget my purchases. These practices have caused me financial strain and frustration.
  
  Lack of Disclaimers:
  While some products may include stock disclaimers, there is no indication that ShopRite does not carry certain advertised products. This is misleading and appears to be a bait-and-switch tactic.

  Business Response

  Date: 03/03/2025

  Good Afternoon:

   

  I appreciate the opportunity to respond.  You may or may not know that our stores are individually owned and operated.  If you could provide examples of the sale items you are looking for and weren't able to find, we could best address your issue.  Stores do offer raincheck for sale items that are promoted but not in stock.  If you could kindly reach out to *************** we would be happy to assist you.  Thanks.

• Initial Complaint

  Date:03/05/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a **** Rite/Bayonne customer for many years, as was my mother, since 1965. As I am now permanently disabled I rely on **** Rite's online delivery service. Although I've experienced numerous problems with the online service in the past, I remained a **** Rite customer, mainly because Selina always resolves whatever was done incorrectly by others. After the deplorable treatment I received yesterday from Kat, the Online Dept Mgr., I canceled my $350.00 order *** took it to **** *** ****** online delivery service. If I do not hear from a Wakefern executive I will use **** *** **** permanently. Yesterday, shortly before delivery was scheduled, I received a text from **** Rite regarding out of stock items. SEVENTEEN items were out of stock. Some offered substitutions; some did not. I always state acceptable substitutions in the comment section underneath each item. They are rarely read by the Online Dept. ****per. This was blatantly obvious yesterday, as some of the substitutions offered were exactly what I said I did not want. In any case, as so many items were out of stock, *** the substitutions offered were not acceptable, I called the store to request appropriate substitutions. You would think I had committed a heinous crime. Kerlina, who answered the phone (after a 15 minute wait) cut me off at the first item *** put Kat on the phone. I have never experienced such rudeness *** hostility from a supervisor at any store or office. Not only did Kat talk over me, she also told me I "had to" answer the text that had been sent, *** "they didn't have time for me". I could continue but will wait to elaborate further until I speak to a Wakefern executive. Kat upset me so greatly that I canceled the order *** told her I would be contacting Wakefern/Inserra to tell them how she treats customers. Kat flippantly told me to go ahead *** do so. Then I called the store again, asking to speak to the store mgr. I told Neil, the store mgr about Kat *** asked him if he could get a delivery to me. He did not care to do so, *** seemed unconcerned when I told him if he wouldn't extend help toward a loyal, disabled **** Rite customer, I would no longer **** there. I had explained to him that I can not physically **** in store, so if I can't get correct items through delivery I'm without important items until my next delivery. This also did not matter to Neil. I am filing this complaint because it is the only way I can think of to get the attention of Wakefern. There is no contact information on the **** Rite site, *** Neil would not give it to me.
  I believe if I'm spending $350.00 on groceries, *** seventeen items are out of stock, I am behaving reasonably by calling the Online Dept to request acceptable substitutions. Kat might as well have told me to give my $350 to **** Rite *** accept whatever items they decided to throw at me, as I am not important enough to make the time to ensure my order is satisfactory. She has no business speaking to customers. She doesn't even pretend to be courteous. Selena should be the Online Mgr. She is a ****per, but she does what the manager should be doing. Unfortunately Selena is on vacation.

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  store ad fish sticks 4.99 self scan rang up 5.99 went to store mgr. greg with error and asked for super refund it is the law mgr. greg refused to give it to me even after i showed him the law posted on store window he was rude and continued to embarrass me infront of customers told me he knows the super refund law but is not going to give it to me he should not be mgr. of store very rude-arguementive and not a customer friendly person i never had a problem before till i met this mean personwho broke the erie county super refund law . Thank you

• Initial Complaint

  Date:09/20/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested information regarding whether Wakefern's self checkout kiosks in ******** are collecting biometric data and storing it in consumer profiles, and Wakefern has indicated that their self-checkout kiosks are now collecting 1) iris eye scans, 2) voice prints, and 3) facial recognition profiles on their customers without their knowledge. As a resident of ******** and **********, I have the right to opt out/delete data collection profiles, and they haven't addressed my inquiries sufficiently. I wrote to their office on 8/27/23 (below), and they responded, but did not answer my questions about opting out and deleting my profile, or where it says they're collecting this data in their privacy policies.To Whom it May ********* occasionally patronize your stores in ********, but it's come to my attention that Fairway is collecting biometric and other data from me when I enter the store. I would like to know 1) what biometric data is being collected, and 2) I would like to opt out of all of it permanently. If I am unable to opt out, I will no longer be patronizing your stores. Thank you.

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  re shoprite *********************************************** . complaint i shop there last night 9 pm they have many sales this week problem is they require cust has to enter discounts via digital or go to cust service. as a result there is long waits and is***s with the discounts do not appear at checkout. i was there and i went to cust service to have assoc cs scan code for my discounts to card. a black woman was finish with a cust and abrupty yelled she is off the clock and went thru a door and slammed it. the other cs assoc was help a cust who had 100 lottery tickets to scan a 90 yr old woman. then a woman named **** who stands at self check out came to me an dstarted screaming you again just get out teh store now.. i told her never to speak to me and i asked for the manager who seems to have problm managing a big sale week and most of all the junk grocery worlers standing at self check out doing nothing and this **** come up im try shop and abuses me. then she says to go to a cashier. im shop bring $ for groeries and great proces and i have to take abuse from worst trash persons who hate the job and have no knowledge how to treat a customer. so i had to go to cashier i chose bevause of these worst trash workers stand annoyed hates theirjob. i have to go grocery shop i have no choice and this week there is many great sales. tje manager a man cany manage and tehy should not bog up a crowd to have to wait to piut discounts and wait long time be very rude and soem are seniors. thsi manager is a poor dude who cant manage and this c*** ****************** check is a horror who has no respect for customers they need to go. l can *** for $500 for this abuse

• Initial Complaint

  Date:02/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This app Ive downloaded has continued to show and share every single game ad that involves the place of business I work for. I really am not a fan of this anymore. So Im no longer interested in seeing these ads anymore either and because this is a place of business I work for Id expect a resolution quickly for this game ad to get removed and I get a phone call about the resolution to this problem

  Business Response

  Date: 03/08/2023

  Good Afternoon:

  I have confirmed with our Digital team that we do not showcase ads that are not tied to the products we serve in our stores.  Perhaps the gaming ads the customer are referencing are being served up by their mobile phone provider?  Thank you.

   

  
  *****************************

  Director Customer Care

  **********************.