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Business Profile

Business Services

Weatherbeeta Usa Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a horse blanket from weatherbeeta. I paid for express shipping for an extra *****. Which is 2-5 day shipping. I ordered this one 1-5. My package has not arrived and is not set to arrive until the 17th. Which is well past the2-5 day shipping. I have tried numerous times to contact through email ******** instagram calling and no one will respond to my messages or emails. I don't even have a tracking number after repeatedly asking for one. Please assist with helping me get a refund. I have tried so hard to work with them over the last 5 days and I cannot get a resolution. All I want is my money back I don't even want the package any more or know where it is.

    Customer Answer

    Date: 01/15/2024


    Better Business Bureau:

    The company refunded my money.



    Regards,

    *********************************

  • Initial Complaint

    Date:12/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I have a huge issue and I’m unsure what to do about it. Due to the recall I had to send in my 2021 graduate black collegiate saddle, it fit both my horses perfectly and me as well. I’ve ridden in the new saddle for a week now, just had the fitter out and it doesn’t fit my horses at all and there is no adjustments we could make to make it work. I could explain further if details are needed but the tree was changed and it has way more curve than the previous model. I paid $1000 for my saddle I had, you had a Black Friday sale selling those saddles at only $500 so I’m stuck needing a new saddle and probably if I’m lucky being able to resell this new one for $250-300. What would you do in my situation as I’m at a complete loss and now have no saddle that fits my horse due to the extreme banana shape this new model has that the 2021 model did not.

    Also I believe I received a saddle that’s still included in the recall??

    I have given them a a chance to discuss with me but they’ve chosen to ignore me. I don’t want this saddle it is not if the same quality

Weatherbeeta Usa Inc is NOT a BBB Accredited Business.

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