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Business Profile

Direct Mail Advertising

CBA Industries

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Direct Mail Advertising.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called numerous times to get my home removed from their spam couponing. They continue to deliver and I have them on camera tresspassing.

  • Initial Complaint

    Date:03/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called every week to get them to stop sending me their junk circular. I have spoken to a woman each time. And I have video footage of them still tresspassing on my property to place these circulars.

  • Initial Complaint

    Date:12/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CBA Industries is a distributor of "circulars," i.e., coupon flyers. Every week, they throw two flyers onto the front steps of every house on our block. The vast majority of these flyers end up washed into a gutter in the next rain storm. Going back to 2020, I have called ***'s call center on 4 separate occasions, each time to tell them to stop leaving the circulars on my steps. Every time, the flyers nonetheless reappeared on my steps within six months, sometimes considerably less. Any time you request to speak to a manager, they will tell you (1) that no manager is in the office at the moment; and (2) that a manager will call you back. Unsurprisingly, (2) is a lie, and I believe (1) is too. This company's entire business model is to annoy and ****** 98% of people and get paid by their advertisers to do so. They have almost zero incentive to listen to citizens because we are not their customers. Many cities have ordinances allowing for monetary fines. I will be reporting *** to the city but I will not be stopping there.

    Business Response

    Date: 01/10/2023

     

    We have notified our distributor in this area to stop delivery to this address. Residents cannot stop delivery for other people's addresses; however, each resident can individually call and stop delivery.

    Thank you.

    *****

  • Initial Complaint

    Date:08/11/2022

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CBA delivers 4 bags of coupons to my building every week. I've called them three times to ask them to stop delivery and they refuse. They say they don't stop delivery to buildings and that the owner would have to call. I live in a city of 8 condo units. There are 8 owners and a ************ I am on the condo board and told them that we don't want them anymore. We literally throw them out every week for the last 6 years and it's creating garbage for no reason. They said every member of the building would have to call separately. I said I'm happy to send an email with them all on it to confirm. They said they don't accept emails. That's absolutely ridiculous and seems like a scam to force people to continue to have these coupons delivered to claim higher distribution numbers. The woman I've spoken to three times now also yelled at me when I asked to speak to a supervisor and told me she's working from home and won't connect me to a supervisor

    Business Response

    Date: 08/25/2022

     

    Delivery will be stopped effective next week (8/29). Requested four weeks of photo verification of compliance with stop request. If any resident at this address calls and requests delivery, it will be reinstated.

     

    *****

    Customer Answer

    Date: 09/01/2022


    Complaint: 17702780

    I am rejecting this response because:they said they would discontinue service and as you can see by the attachments it is 9/1 and they have not discontinued service so were just feeding me lip service and have not resolved the issue at all



    Regards,

    *********************

  • Initial Complaint

    Date:07/28/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has re-instituted delivery of bundled advertisements to my address despite my request to be permanently removed from their delivery/mailing list. This original request took 3 to 4 months of phone calls to get them to comply. Now a year later they're restarted their junk mail campaign. I've been clear that no one wants their advertisements and it collects in my front yard as trash. They are in essence littering on the property!

    Business Response

    Date: 08/04/2022

     

    The address shows "0" for delivery and we have photo verification through 6/29/22. We typically keep photo verification on for four weeks to ensure distributor complies with the request. I have marked the address as a permanent "VIP," which means they will get an alert NOT to delivery every time they are at the address. I have also requested photo verification of compliance for the next year. Sorry for the inconvenience. 

    *****

    Customer Answer

    Date: 08/04/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *************************

CBA Industries is NOT a BBB Accredited Business.

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