Complaints

This profile includes complaints for ShopRite's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ShopRite

  130 Campus Plaza Drive Edison, NJ 08818-7801

• 

  ShopRite

  PO Box 7812 Edison, NJ 08818

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,
  
  Hi, I’m contacting you as both a journalist and a disgruntled customer.
  
  I have had bad experiences with two packages of Bowl & Basket frozen fish, whiting fillets and salmon purchased from ShopRite in Milford, CT. In both packages, there were numerous pieces that smelled off that I had to discard for fear of becoming ill. These were expensive packages - $15-20 per package - and they are now unusable. I am extremely disappointed and would like a full refund as I expected better quality from this store.
  
  I’ve lodged multiple complaints with customer service which have been ignored as well as a BBB complaint against that store location, which was also ignored. I would like this complaint addressed immediately or I will be taking further steps to get my money back.

• Initial Complaint

  Date:04/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sunday, March 31, 2024, between the hours of 10am – 11am EST, I went to the Florist department at the Shop Rite grocery store located on Foxon Road in East Haven, CT 06513. I asked the clerk to make a custom bouquet of flowers for my mother for Easter. While the florist clerk was making my floral arrangement, the florist supervisor named Jadd, overtook the floral arrangement and started to work on it. Jadd then asked the clerk if she put all the SKUs on the single ticket. The clerk told her yes. After they finished my floral arrangement, I brought the bouquet to Customer Service to pay for it. After paying for my floral arrangement, I exited the grocery store into the parking lot. When I reached the parking lot, the Florist Supervisor, named Jadd, yelled out loud in front of everyone outside in the parking lot, “Sir! You have to pay for those flowers!” I turned around and showed her my receipt. I then put the flowers in the car, then walked back inside to the Floral Department of Shop Rite and asked Jadd, “why did you assume that I didn’t pay for the flowers?” Jadd then replied, ”because I was watching and saw that you didn’t pay for the flowers.” I then said, “If you were watching me, you would have saw that I did pay for the flowers at Customer Service.” I then said, “you must stop judging people.” Jadd then said, “sir, if you are implying that I am racist, I am not. Because I have a black husband.” I then said to her, “it doesn’t make a difference, how you treated me was deplorable.” She apologized but the emotional embarrassment was already done. I called the other clerk over and gave her tip for my floral arrangement and then left the store.
  
  As you can see here, she admitted her intention. She was racially profiling me in your store. I'm so upset on how I was treated. To see that this disgusting behavior is still going on in the year of 2024 is a sad sight to see. Her behavior is the catalyst that destroys your business reputation.

  Business Response

  Date: 05/31/2024

  Good Afternoon:

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced in one of the stores.
  

  You may or may not know that our stores are individually owned and operated, which can sometimes lead to variations in how promotions are handled.
  
  Rest assured, we have shared your feedback with the appropriate parties, including the management team of the specific store you visited. We are committed to ensuring a positive shopping experience for our customers.  
  
  Thank you for your understanding and patience. We value your patronage and hope to serve you better in the future. You can always reach out to us directly at *****- ShopRite so that we can assist you directly.  Thank you.

   

• Initial Complaint

  Date:11/02/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in ShopRites weekly advertisement effective October 30, 2022 thru November 5, 2022, they advertise Fresh Dover Sole Fillet Wild Caught, Never Frozen for $9.99lb. when you go to stores to purchase, they sell you Grey Sole for that price. True Dover Sole is specific variety of sole from European waters. they should be reprimanded for false advertising. and using bait and switch tactics.