Complaints

This profile includes complaints for ServicePlus Home Warranty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

ServicePlus Home Warranty has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  ServicePlus Home Warranty

  518 Old Post Rd Ste 7 PMB 315 Edison, NJ 08817-4683

• 

  ServicePlus Home Warranty - Sphwvt, Inc.

  768 Putney Rd Unit 1 Brattleboro, VT 05301

• 

  ServicePlus Home Warranty

  11260 Chester Rd, 7th Floor Cincinnati, OH 45246

• 

  ServicePlus Home Warranty

  2910 E Harding Ave Pine Bluff, AR 71601

• 

  ServicePlus Home Warranty

  5050 Quorum Drive Suite 700 Dallas, TX 75254

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2021 I paid for 3 years of coverage and got 6 months for free, so my coverage is good until September ****. Within the last week I had a sales person call saying I needed to renew my coverage as it was expiring. Really? They want more money? Wonder why! I have never had a claim until recently and now that I have water leaking from my air handler in the attic, they say they will not cover it as the air conditioner is cooling and it is not a mechanical failure. What kind of company is this? I have recently read a lot of the bad reviews of this company and can see what is really going on. They want your money and dont want to pay for any claims. How do they keep getting away with this? Stay away from this company! I want a full refund!

  Business Response

  Date: 09/15/2023

  Complaint ***********
  Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers.  Understandably there are two sides to every story and always look for a fair resolution between all parties.
  The consumer placed a claim for an air conditioner on 9/2/2023 stating the unit was leaking. When an air conditioner unit leaks water, this is a sign that the unit needs maintenance. Leaks happen when there is a clogged drain line, a dirty air filter or low freon levels. As the policy covers normal wear & tear mechanical failures, this is a non-covered condition which is listed within the policy in multiple sections. 
  V. COVERAGE
  A. Air Conditioning System
  Note: Coverage available on Air Conditioning units up to a 5-ton capacity, and for residential use only.
  COVERED: Mechanical parts and components of two (2) ducted electric central air conditioning systems. All components and parts for units below 13 SEER and/or R-22 equipment, and when we are unable to facilitate repair and/or replacement of failed covered equipment at the current SEER rating or with R-22 equipment, repair and/or replacement will be performed with 13 SEER/R410A equipment and/or 7.7 HSPF or higher compliant, except:
  NOT COVERED: Filters; filter driers; condenser casings; registers and grills; water towers; humidifiers; chillers; electronic air cleaners; window units; non-ducted wall units; mini-split wall units; gas air conditioning systems; water evaporative coolers; swamp coolers; condensate pumps; valves of any kind (including but not limited to: thermal expansion, ********, gas, key, and reversing); all exterior condensing, cooling and pump pads; disconnect boxes; roof mounts, jacks, stands or supports; cost for crane rentals; electronic, computerized, and manual systems management and zone controllers; zone components and parts; zone system components; commercial grade equipment; refrigerant conversion; leak detections; water leaks; drain line stoppages or drain pans; failures due to locked and/or open windings, line restrictions, filter driers; maintenance; rusted and/or corroded coils; component short to ground; noise without a related mechanical failure; improperly sized units; air conditioning with mismatched condensing unit and evaporative coil per manufacturer specifications; improper use of metering devices (i.e. thermal expansion valves). We are not responsible for the costs associated with matching dimensions, brand or color made. We will not pay for any modifications or upgrades necessitated by the repair of existing equipment or the installation of new equipment. We will pay up to $10 per pound per occurrence for refrigerant. You are responsible for payment of any costs in excess of $10 per pound.
  VII. GENERAL LIMITATIONS OF LIABILITY
  B. We are not responsible for the repair of any cosmetic defects or performance of routine maintenance.
  D. This Agreement covers only repairs and/or replacements due to mechanical failure attributable to ordinary wear and tear. Accordingly, the Agreement does not cover failures which may result from other causes, such as without limitation abuse; misuse and/or neglect; secondary failures; lack of maintenance; rust and/or corrosion; noise without a related mechanical failure; chemical or sedimentary build up; failures due to calcium build-up; lightning strikes; missing parts; animal, pet and/or pest damage; power failure; power surge; fire; casualty; water damage; acts of God; structural and/or property damage; flood; smoke; earthquake; freeze damage; accidents; war; acts of terrorism; nuclear explosion, reaction, radiation or radioactive contamination; insurrection; riots; vandalism; or intentional destruction of property. This Agreement does not cover mechanical failures resulting directly or indirectly from or caused by mold, mildew, mycotoxins, fungus, bacteria, virus, condensation, and/or wet or dry rot regardless of the source, origin, or location and any other cause or event contributing concurrently or in any sequence to the mechanical failure. We are not responsible for drywall or rough finish repairs on not covered claims.
  S. This Agreement does not cover performance of routine maintenance. You are responsible for performing all routine maintenance and cleaning for all covered items and systems as specified and recommended by the manufacturer. For example, you are responsible for providing maintenance and cleaning pursuant to manufacturers specifications, such as periodic cleaning of heating and air conditioning systems, evaporator coils and condenser coils, as well as periodic filter replacement. If a claim is denied due to lack of maintenance then we have the right to request maintenance records from you. We will not pay for repairs or failures that result from your failure to perform normal or routine maintenance.
  All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company. 
  We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve.  If you have any further questions, please contact us at **************.

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home warranty policy and have tried to use their service which was to provide me with a technician within a certain period of time. The company has made me wait a month to find a technician or ask that I find my own technician. In the latest event, I called their technician about my dishwasher. I waited 6 weeks for them to come and finally repair the machine. The technician gave me the bill for $418.00 which I paid. I submitted my paid invoice to ServicePlus asking to be reimbursed. I have now been on the phone three times for extended periods of time, speaking with multiple individuals. They state that they did not receive a diagnostic from the technician so they will not repay me. The communication with the technician is their problem, not mine. This is a fraudulent company who gives the client the runaround hoping you will give up and they keep all of your money. They should be put out of business!

  Business Response

  Date: 09/08/2023

  Complaint ***********
  Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers.  Understandably there are two sides to every story and always look for a fair resolution between all parties.
  The consumer placed a claim for a dishwasher on 5/30/2023 stating the unit would not start. Due to limited availability of participating vendor and to not delay service, reimbursement was offered. Reimbursement is where the consumer contacts a local vendor to come out and diagnose the failure. The consumers vendor must contact SPHW prior to any repairs to report the failure, parts & pricing. If determined to be a covered repair, a reimbursement check is sent upon receiving a copy of the paid receipt. The consumer rejected this offer. A participating vendor was assigned to the claim on 6/8/2023. On 8/16/2023 the consumer contacted us to advise that the vendor repaired the unit and charged the consumer, in which a copy of the paid receipt was received on 8/16/2023 as well. Multiple attempts were made to contact this vendor to get a complete diagnosis and to inform them of the proper operating system. Unfortunately, we were unsuccessful, and this vendor has since been removed from our service. 
  The paid receipt shows the main control board and user interface failed; ********************** repair was $418.00. We have authorized this claim for $418.00 minus the consumers portion of the service charge fee of $45.00 for a total reimbursement of $374.00.
  All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company. 
  In an effort to resolve this complaint we have requested the check be expedited and mailed within **** business days of this response. 
  We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve.  If you have any further questions, please contact us at **************.
  
  

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service Plus did not cover my HVAC unit. The refuse to cover unit stating lack of maintenance. How can you come to a conclusion like that with no straight facts, just an assumption. S o I had to come out my pocket pay the Tech. they sent and replace my unit.

  Business Response

  Date: 09/08/2023

  Complaint ***********
  Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers.  Understandably there are two sides to every story and always look for a fair resolution between all parties.
  The consumer placed a claim for an air conditioner on 8/1/2023 stating there was inadequate cooling. The participating vendor reported that the unit was totally empty of freon and a leak detection would be needed in order to determine where the leak was coming from. As per the policy a leak detection is a non-covered condition.
  The consumer had their owner vendor diagnose the unit who also reported the unit had a leak, which was found on the condenser causing a mechanical failure of the compressor at the plug ports causing a hole at the power connection. As per the policy this is a non-covered condition. 
  V. COVERAGE
  A. Air Conditioning System
  Note: Coverage available on Air Conditioning units up to a 5-ton capacity, and for residential use only.
  COVERED: Mechanical parts and components of two (2) ducted electric central air conditioning systems. All components and parts for units below 13 SEER and/or R-22 equipment, and when we are unable to facilitate repair and/or replacement of failed covered equipment at the current SEER rating or with R-22 equipment, repair and/or replacement will be performed with 13 SEER/R410A equipment and/or 7.7 HSPF or higher compliant, except:
  NOT COVERED: Filters; filter driers; condenser casings; registers and grills; water towers; humidifiers; chillers; electronic air cleaners; window units; non-ducted wall units; mini-split wall units; gas air conditioning systems; water evaporative coolers; swamp coolers; condensate pumps; valves of any kind (including but not limited to: thermal expansion, ********, gas, key, and reversing); all exterior condensing, cooling and pump pads; disconnect boxes; roof mounts, jacks, stands or supports; cost for crane rentals; electronic, computerized, and manual systems management and zone controllers; zone components and parts; zone system components; commercial grade equipment; refrigerant conversion; leak detections; water leaks; drain line stoppages or drain pans; failures due to locked and/or open windings, line restrictions, filter driers; maintenance; rusted and/or corroded coils; component short to ground; noise without a related mechanical failure; improperly sized units; air conditioning with mismatched condensing unit and evaporative coil per manufacturer specifications; improper use of metering devices (i.e. thermal expansion valves). We are not responsible for the costs associated with matching dimensions, brand or color made. We will not pay for any modifications or upgrades necessitated by the repair of existing equipment or the installation of new equipment. We will pay up to $10 per pound per occurrence for refrigerant. You are responsible for payment of any costs in excess of $10 per pound.
  All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company. 
  The consumer requested to cancel the policy on 8/29/2023 and the monthly fee of $48.68 was refunded to back onto the card on file. 
  We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve.  If you have any further questions, please contact us at **************.
  
  

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The original HVAC has been the issue. Moved in about 4 years ago. I noticed it was on. Had a tech come out and repair a part and he said the unit is not correct for my size home. Had Service plus come out on a 70° day, and ya it heated. Waist of my time. For 11 days my system does not come on. Its been in the 90s of unbareable heat in my home. I received a cancellation text. I called and was told they have no technician. Im disabled, 61 and this is serious. I didnt plan on this.

  Business Response

  Date: 09/11/2023

  Complaint ID:********
  Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers.  Understandably there are two sides to every story and always look for a fair resolution between all parties.
  

  The consumer placed a claim for an air conditioner on 8/21/2023 stating the unit was not turning on.  Due to limited availability of participating vendors and to not delay service the consumer was advised of reimbursement. Reimbursement is where the consumer contacts a local vendor to come out and diagnose the failure. The consumers vendor must contact SPHW prior to any repairs in order to report the failure, parts & pricing. If it is determined to be a covered failure, a reimbursement check is sent upon receiving a copy of the paid receipt. 
  

  Additionally the consumer mentions within the complaint that the unit is not the correct size for the home. As per the policy this is a non-covered condition
  

  V. COVERAGE
  

  A. Air Conditioning System
  

  Note: Coverage available on Air Conditioning units up to a 5-ton capacity, and for residential use only.
  

  COVERED: Mechanical parts and components of two (2) ducted electric central air conditioning systems. All components and parts for units below 13 SEER and/or R-22 equipment, and when we are unable to facilitate repair and/or replacement of failed covered equipment at the current SEER rating or with R-22 equipment, repair and/or replacement will be performed with 13 SEER/R410A equipment and/or 7.7 HSPF or higher compliant, except:
  

  NOT COVERED: Filters; filter driers; condenser casings; registers and grills; water towers; humidifiers; chillers; electronic air cleaners; window units; non-ducted wall units; mini-split wall units; gas air conditioning systems; water evaporative coolers; swamp coolers; condensate pumps; valves of any kind (including but not limited to: thermal expansion, Schrader, gas, key, and reversing); all exterior condensing, cooling and pump pads; disconnect boxes; roof mounts, jacks, stands or supports; cost for crane rentals; electronic, computerized, and manual systems management and zone controllers; zone components and parts; zone system components; commercial grade equipment; refrigerant conversion; leak detections; water leaks; drain line stoppages or drain pans; failures due to locked and/or open windings, line restrictions, filter driers; maintenance; rusted and/or corroded coils; component short to ground; noise without a related mechanical failure; improperly sized units; air conditioning with mismatched condensing unit and evaporative coil per manufacturer specifications; improper use of metering devices (i.e. thermal expansion valves). We are not responsible for the costs associated with matching dimensions, brand or color made.

  We will not pay for any modifications or upgrades necessitated by the repair of existing equipment or the installation of new equipment. We will pay up to $10 per pound per occurrence for refrigerant. You are responsible for payment of any costs in excess of $10 per pound. 
  

  We have not received a diagnosis or paid receipt to date. 
  
  All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company. 
  We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve.  If you have any further questions, please contact us at ###-###-####.
  

  
  

  Customer Answer

  Date: 10/17/2023

  
  Complaint: 20530405
  
  I am rejecting this response because: The opinion to the correct size is of opinion of residence only, as he is not a qualified technician to advise. 
  
  
  
  Regards,
  
  ***************************************

  Business Response

  Date: 10/25/2023

  Complaint ***********
  We properly addressed this complaint and cited applicable sections of the policy, which are grounds for denial of coverage.  All home service contracts have inclusions as well as exclusions. We received the diagnosis from the consumers vendor who reported there is a module in the blower motor that is not sending signals to the motor. The claim was approved for replacement of the blower motor at our rates as per the policy. 
  III. REQUESTING SERVICE CALL ************** OR REQUEST SERVICE THROUGH THE CUSTOMER PORTAL
  E. Instances beyond SPHWs control *** prevent SPHW from providing a Service Contractor to repair or replace a covered item. In these instances, we reserve the right to provide you cash-in-lieu of the repair or replacement services. This amount offered is based on what SPHW would expect to pay (which is substantially less than retail cost) for parts and labor for covered items less the incurred cost of the contractors diagnosis. In the event we authorize in writing or request you in writing to contact an independent service contractor to perform a covered service, we will provide reimbursement for an authorized amount of the cost you incur for the repair or replacement services. Acceptable proof of the repair and your actual itemized costs must be provided to and approved by us in writing before any reimbursement will be paid by submitting the Official ServicePlus Claim Reimbursement Form and obtaining approval from us in writing for the requested reimbursement. We will reimburse an independent service contractor that we approved in writing at our rates (and not the rates of the approved independent service contractor). We are not responsible for expenses you incur without our express written consent. We will not reimburse you for any costs associated with unauthorized repairs or work performed by unauthorized contractors.
  We are currently waiting to receive the reimbursement form and repair invoice in order to proceed forward with the claim. The consumer *** send the information to ************************************ 
  For further assistance, please reach out to us **************.
  
  

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SCAM, SCAM, SCAM!!! this company is a complete scam. they refused to reimburse my cost of fixing the *** I filled a claim that my ** is not blowing enough cooling air on 07/11/2023. ServicePlus sent a technician a week later and told me that I just need to do some clean up on the condenser. I did it but it still not improved. on 08/03/2023, the ** completely stopped working. it's 100 degree here in ***** and I have to fix it really quick. I hired a technician on my own and replaced the motor. I called ServicePlus the same day telling them I have to fixed that day. they told me just submit the invoice and see what they can do. but in the end, when I called them with the invoice, they just deny my reimbursement request

  Business Response

  Date: 09/05/2023

  Complaint ***********
  Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers.  Understandably there are two sides to every story and always look for a fair resolution between all parties.
  The consumer placed a claim for an air conditioner on 8/17/2023 stating the coil was frozen. A participating vendor was assigned to the claim the same day. On 8/17/2023 the consumer sent a paid invoice stating that on 8/5/2023 the blower motor and the capacitor was replaced. This repair was done prior to the claim being submitted and no authorization given. As per the policy this is a non-covered condition. 
  III. REQUESTING SERVICE CALL ************** OR REQUEST SERVICE THROUGH THE CUSTOMER PORTAL
  C. We have the sole and absolute right to select the Service Contractor to perform the service. We will not reimburse for services performed without its prior approval.
  All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company. 
  We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve.  If you have any further questions, please contact us at **************.
  
  

• Initial Complaint

  Date:08/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I consistently have issues with payments being sent. Everytime I make a claim and it gets approved, my payment never gets sent. I call in to ask about payment several times and each time the answer is "there is a system error and we are issuing now." These are 6-8 months post authorization approval and the manager of resolution, De'Andre, told me that he is unable to give me a time frame, refused to cancel my policy and said he doesn't have the ability to transfer me to another person to handle this. All of this is breach of contract. Below are 2 claims from 2 of my 5 properties I have under a service plus plan.
  
  ****** & ****** 
  ***** ********

  Business Response

  Date: 08/30/2023

  COMPLAINT ID: ********
  Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers.  Understandably there are two sides to every story and always look for a fair resolution between all parties.
  Due to circumstances beyond our control, there have been some delays with checks which we are aware of and working diligently to resolve. 
  A check for claims ****** and ****** was mailed 8/28/2023. We have gone through the consumers 5 accounts to ensure no additional funds were pending. We have submitted for those outstanding claims, a check to be expedited and mailed within 7-10 business days. We apologize for any inconvenience this may have caused.  
  We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve.  If you have any further questions, please contact us at ###-###-####.
  
  

  Customer Answer

  Date: 08/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ***** ********

• Initial Complaint

  Date:08/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ServicePlus Home Warranty (aka Total Home Protection) will never do what they promise. When selling you on their policies they will promise they "cover everything" but when you read the policy you will find they do not. Even things that are clearly mentioned in the policy as "Covered" they will try their best to weasel out of covering or completely ignore you.I have two policies on my 2 family homes. I already wrote the complaint on one and this is for: ********************************************************** We were having a high 90's heatwave in ********* in July 2023. My AC quit working. It was almost 100 in my home and I am 74 with medical issues. I put in a claim with ServicePlus and they sent a service company (after I paid their $60. fee). That company said they would send an estimate to ServicePlus and if approved they could come back with a day or two. Almost two weeks later I had not heard from anyone so I called the service company that had come out. He said they sent the estimate to ServicePlus and never heard back from them.I called ServicePlus on Aug 7 and spoke to manager ***************************. I explained the problems I was having with them not taking care of my AC and also that the claim was inadvertantly listed under ***** 175th not ***** 175th.He apologized and said he would get the error fixed and follow through on my AC repair. It is now August 16 and another heat wave is starting. I called ServicePlus today and told the agent ****** that nothing got done with correcting the address and no one ever contacted me about the *** If they can not finish the repair immediately then I am now forced to once again take care of a repair ServicePlus was suppose to take care of per my policy/contract with them and didn't.I will then request they pay me back for repairs I am now going to have to cover.

  Business Response

  Date: 09/05/2023

  Complaint ***********
  Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers.  Understandably there are two sides to every story and always look for a fair resolution between all parties.
  The consumer placed a claim for an air conditioner on 8/7/2023 stating there was inadequate cooling. The participating vendor reported the compressor has locked windings. As per the policy this is a non-covered condition as per the policy. 
  V. COVERAGE
  A. Air Conditioning System Note: Coverage available on Air Conditioning units up to a 5-ton capacity, and for residential use only. SPHW-MN-********* COVERED: Mechanical parts and components of two (2) ducted electric central air conditioning systems. All components and parts for units below 13 SEER and/or R-22 equipment, and when we are unable to facilitate repair and/or replacement of failed covered equipment at the current SEER rating or with R-22 equipment, repair and/or replacement will be performed with 13 SEER/R410A equipment and/or 7.7 HSPF or higher compliant, except: NOT COVERED: Filters; filter driers; condenser casings; registers and grills; water towers; humidifiers; chillers; electronic air cleaners; window units; non-ducted wall units; mini-split wall units; gas air conditioning systems; water evaporative coolers; swamp coolers; condensate pumps; valves of any kind (including but not limited to: thermal expansion, ********, gas, key, and reversing); all exterior condensing, cooling and pump pads; disconnect boxes; roof mounts, jacks, stands or supports; cost for crane rentals; electronic, computerized, and manual systems management and zone controllers; zone components and parts; zone system components; commercial grade equipment; refrigerant conversion; leak detections; water leaks; drain line stoppages or drain pans; failures due to locked and/or open windings, line restrictions, filter driers; maintenance; rusted and/or corroded coils; component short to ground; noise without a related mechanical failure; improperly sized units; air conditioning with mismatched condensing unit and evaporative coil per manufacturer specifications; improper use of metering devices (i.e. thermal expansion valves). We are not responsible for the costs associated with matching dimensions, brand or color made. We will not pay for any modifications or upgrades necessitated by the repair of existing equipment or the installation of new equipment. We will pay up to $10 per pound per occurrence for refrigerant. You are responsible for payment of any costs in excess of $10 per pound.
  All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company. 
  We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve.  If you have any further questions, please contact us at **************.
  
  

  Customer Answer

  Date: 09/06/2023

  
  Complaint: 20480219
  
  I am rejecting this response because:  It is obvious ServicePlus (SP) did not even read my responses as they did not answer or explain the questionable care they took on these claims. I sincerely believe they have a robot or someone acting like one that just sends already made up answers. Sending a copy of what they do and do not cover actually proves that my 'INSIDE plumbing leak' and a 'loose ** wire' are actually covered. I have asked by phone numerous times and again now for them to point out the exact place where they say those two problems are not covered.

  Reality is I had to get my INSIDE shutoff valve fixed at my expense and I am owed my out of pocket expense.

  Reality is on the ** claim I put the claim in on 7/24.

  SP sent their vendor on 7/26

  Vendor said they sent SP the repair estimate on 7/27

  As of 8/1 and 8/16 I did not hear from SP so I put a complaint in with the ** Attorney General and the BBB.

  On 8/24 SP sends me an email denying the claim with a reason that was NOT even the problem with my system because after a month of not being able to tolerate the high heat conditions I could no longer wait for SP to do something I called another service person and they found it was just a wire in the outside unit that had become disconnected.

  ServicePlus failed to follow the contractual agreement by first taking an entire month to respond to an urgent claim (senior without ** and almost 100 degrees in her home). Secondly they make up a 'reason for ** failure' that has been proven to be untruthful.

  Due to the very extended timeframe (an entire month) to get back to me, denial for untruthful reasons (not the actual diagnosis of the problem) and not paying my out-of-pocket-expense for covered repairs I was forced to do on my own, I am continuing full complaint with the ********* Attorney General whom hopefully will follow the Attorney General of **'s decision to fine the company heavily for their untruthful statements salespeople use to sell their warranty and then not following their contractual agreements with customers.
  
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 09/15/2023

  Complaint: 20480219
  We properly addressed this complaint and cited applicable sections of the policy, which are grounds for denial of coverage.  All home service contracts have inclusions as well as exclusions. In this case the air conditioner failure was as a result of a non-covered condition.  
  As the consumer stated within complaint ******** It had nothing to do with what they said was not covered under my contract. Normal wear and tear (a wire that had rusted and fell lose) was the problem As per the policy a failure due to rust/corrosion is a non-covered condition. 
  VII. GENERAL LIMITATIONS OF LIABILITY
  A. The following are not included during the contract term; (i) malfunction or improper operation due to rust or corrosion of all systems and appliances, (ii) collapsed ductwork, (iii) known or unknown pre-existing conditions, deficiencies and/or defects.
  We sincerely apologize for the consumers negative experience, but this failure is not included in coverage. In an effort to resolve this complaint, we have added a free service charge fee to be added to the consumers account to be used on a future claim. We request this complaint be closed as answered. If additional assistance is needed, please reach out to us **************.

  Customer Answer

  Date: 09/18/2023

  
  Complaint: 20480219
  
  I am rejecting this response because: While I appreciate ******** $60. credit (which I actually paid already) on my account it does not cover the fact that ServicePlus sent out their repair person that gave a false diagnosis. Then ServicePlus took an entire month to decline the claim. Leaving a 74 year old woman without Ac during the worst heatwave ********* has had. They did not follow the contract by getting back to me in a reasonable time. Thus causing extreme pain and suffering to me. 
  
  
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: ServicePlus (hereafter SP) Home Warranty (aka: Total Home Protection) for repairs at **************************************************** #1 complaint: August 2022 requested a stove repair. By December they still hadn't found a repair person and asked me to find someone and they would pay $300. for the repair. Jan 2023 it was repaired by a person I found and I asked SP for the $300. It took 3 emails and 2 phone calls and I finally got payment (almost a year after request for stove repair)! #2 complaint: May 2022 Contacted SP to repair AC. They sent a service company and I paid their service fee. SP never paid their part of the repair and I got a letter in the mail that the repair company is putting a lien on my home for non-payment.#3 complaint: In June 2023 I put in a claim for a leaky faucet. They sent an email that they could not find a service person and I could find one myself. I called them and was told if I found someone I had to have that service person get on a call with SP and give them an estimate. The service person was at my home. We called SP and he gave them an estimate of $427. at which time the SP agent told him he had to get approval and would call him back in a few minutes. Plumber waited 45 minutes and could not wait any longer. I paid his $69. service charge.I called SP and was put on hold and after 27 minutes was disconnected. I called back and had them switch me to manager ****** who told me that ServicePlus would pay me $140. I said "so I would have to pay the other almost $300." and he said "that is correct". He added I was lucky to get that because the leak was actually not covered. A total falsehood because under 'Plumbing' in my policy it clearly says under 'covered' that leaks are covered.I sent a letter of complaint to company owner Mr. ******* No response. ServicePlus never fixed the leak and I had to pay $300. to another person I found and the $69. paid to the original service company. I request SP pay their service co bill and $300. I paid.

  Business Response

  Date: 09/05/2023

  Complaint ID:     20479847
  Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers.  Understandably there are two sides to every story and always look for a fair resolution between all parties.
  Due to delays which were beyond our control there have been some delays. We are aware of these delays and have been working diligently to resolve them. The check for the stove claim was mailed 7/14/2023.  Our system shows the check was cashed 8/1/2023 which confirms receipt. We apologize for any inconvenience this *** have caused.
  The consumer placed a claim for an air conditioner on 5/14/2023 stating the unit was not turning on. The participating vendor reported the contactor burned and the claim was approved for repair on 5/16/2023. The vendor must submit the invoice on the vendor portal and payment is made 30 days after to ensure there are no additional failures. The vendor has been paid for this repair.
  The consumer placed a claim for a plumbing system on 6/16/2023 stating the outside spigots were not working. Although the policy states we only cover inside the main confines of the home, we were going to send a vendor to get a diagnosis on the failure. Due to limited availability of participating vendors and to not delay service the consumer was advised of reimbursement. Reimbursement is where the consumer contacts a local vendor to come out and diagnose the failure. The consumers vendor must contact us prior to any repairs in order to report the failure,parts & pricing. Once approved a reimbursement check is sent to the consumer upon receiving a copy of the paid receipt. The consumers vendor reported the isolating shut off valve cant not be put in the on or off position without water leaking. The claim was approved for reimbursement at our rates as per the policy and the reimbursement form. We still have not received a copy of the paid receipt. The consumer *** send a copy of the paid receipt to ************************************
  III. REQUESTING SERVICE CALL ************* OR REQUEST SERVICE THROUGH THE CUSTOMER PORTAL
  E. Instances beyond SPHWs control *** prevent SPHW from providing a Service Contractor to repair or replace a covered item. In these instances, we reserve the right to provide you cash-in-lieu of the repair or replacement services. This amount offered is based on what SPHW would expect to pay (which is substantially less than retail cost)for parts and labor for covered items less the incurred cost of the contractors diagnosis. In the event we authorize in writing or request you in writing to contact an independent service contractor to perform a covered service, we will provide reimbursement for an authorized amount of the cost you incur for the repair or replacement services. Acceptable proof of the repair and your actual itemized costs must be provided to and approved by us in writing before any reimbursement will be paid by submitting the Official ServicePlus Claim Reimbursement Form and obtaining approval from us in writing for the requested reimbursement. We will reimburse an independent service contractor that we approved in writing at our rates (and not the rates of the approved independent service contractor). We are not responsible for expenses you incur without our express written consent. We will not reimburse you for any costs associated with unauthorized repairs or work performed by unauthorized contractors.
  All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers,contractors, employees, and our company.
  We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve.  If you have any further questions, please contact us at **************.

  Customer Answer

  Date: 09/05/2023

  
  Complaint: 20479847
  
  I am rejecting this response because:  I am owed an apology for the lies and misrepresentations and payment of $666. that I had to out lay for covered repairs ServicePlus refused to cover. Those figures do not include the service fees I was responsible for and paid as per my contract.

  Here are the full answers as I respond to each and every one of ServicePlus excuses directly and in order. Their statement has asterik, my response to each is noted as RESPONSE:

  Complaint ID:     20479847 
  *Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers.  Understandably there are two sides to every story and always look for a fair resolution between all parties. Due to delays which were beyond our control there have been some delays. We are aware of these delays and have been working diligently to resolve them.
  The check for the stove claim was mailed 7/14/2023.  Our system shows the check was cashed 8/1/2023 which confirms receipt. We apologize for any inconvenience this *** have caused.
  RESPONSE:I noticed they used the delays beyond our control in most responses to BBB and Attorney General complaints which is obviously an excuse for not following the signed contracts of their clients. Yes the check came almost a year after the requested repair and only after I had to call and write numerous times asking where it was. How is that possibly acceptable or a fair resolution as they state in the answer to my complaint? Their has been zero respect as they claim.
  
  *The consumer placed a claim for an air conditioner on 5/14/2023 stating the unit was not turning on. The participating vendor reported the contactor burned and the claim was approved for repair on 5/16/2023 and the vendor has been paid for this repair.
  RESPONSE:The vendor submitted the complaint in a timely manner and was ignored. He made numerous phone calls to get paid and again was ignored. The vendor had no choice but to send me a Notice of Lien to file on my home. It wasnt until I called and threatened to make this complaint that they finally paid the vendor 3 months after the fact. Seems they do not like to pay as contracted unless they are forced to by threat of complaint to a consumer protection agency.
  
  *The consumer placed a claim for a plumbing system on 6/16/2023 stating the outside spigots were not working. Although the policy states we only cover inside the main confines of the home, we were going to send a vendor to get a diagnosis on the failure. Due to limited availability of participating vendors and to not delay service the consumer was advised of reimbursement. Reimbursement is where the consumer contacts a local vendor to come out and diagnose the failure. The consumers vendor must contact us prior to any repairs in order to report the failure, parts & pricing.Once approved a reimbursement check is sent to the consumer upon receiving a copy of the paid receipt. The consumers vendor reported the isolating shut off valve cant not be put in the on or off position without water leaking. The claim was approved for reimbursement at our rates as per the policy and the reimbursement form.
  RESPONSE: Another excuse and lie for not following their contractual obligation. It was not the outside spigot, it was the inside shutoff for the outside spigot which was dripping on our inside utility room floor. Once again they told me I would have to find a vendor myself and that vendor would have to contact them from the job. I called a few before finding a plumber that could come out right away. The plumber diagnosed the problem and while I stood I called and we got the ServicePlus agent on the phone and the plumber told him it would be $427. to repair. He switched us to another agent that asked for the plumbers direct number and said he was getting approval and would get right back to him. We waited over a half hour (plus the time the plumber had diagnosed) and neither of us got a call back.The plumber asked for his $69. service call fee and I paid him. I then called ServicePlus and was told I could find someone, pay them directly and they would pay me $140. I could not find a single plumber that would even come to the house for that amount. I found another person that wanted $385 but I got him to accept $300.and got the leak fixed. I am out $69. for the first service call and another $300. for the repair. I WILL NOT ACCEPT SERVICEPLUS OFFER OF $140. I spent many hours calling around to find someone and missing work twice to meet two different plumbers. I deserve payment!
  
  *Instances beyond SPHWs control *** prevent SPHW from providing a Service Contractor to repair or replace a covered item. In these instances,we reserve the right to provide you cash-in-lieu of the repair or replacement services. This amount offered is based on what SPHW would expect to pay (which is substantially less than retail cost) for parts and labor for covered items less the incurred cost of the contractors diagnosis. In the event we authorize in writing or request you in writing to contact an independent service contractor to perform a covered service, we will provide reimbursement for an authorized amount of the cost you incur for the repair or replacement services. Acceptable proof of the repair and your actual itemized costs must be provided to and approved by us in writing before any reimbursement will be paid by submitting the Official ServicePlus Claim Reimbursement and obtaining approval from us in writing for the requested reimbursement. We will reimburse an independent service contractor that we approved in writing at our rates (and not the rates of the approved independent service contractor). We are not responsible for expenses you incur without our express written consent. We will not reimburse you for any costs associated with unauthorized repairs or work performed by unauthorized contractors.
  RESPONSE: Substantially less than retail cost is the biggest joke of all. That is exactly why almost every claim they say they cant find a vendor. Not only do they not offer the vendor a fair price but then the vendor is forced to put liens on clients homes because ServicePlus does not pay them.The plumbing vendor in the claim noted above gave them a quote of $427. and ServicePlus says they will only pay $140. I really would like to see them find a plumber to even show up for that! The plumber did contact them and the approval call back never came which is again why many vendors refuse to work with ServicePlus.
  
  After all this bad customer service and denying legitimate claims I had to file another complaint with the Attorney General for the requested AC repair on my other residence covered by another policy. It was in a week of almost 100 degree weather and I am a senior with underlying health conditions.. Surprisingly they sent someone out fairly quickly. I paid the $60. service fee and the vendor said he was sending the estimate over to ServicePlus. The following month and another heat spell and no AC I called the vendor who told me they had sent the estimate to ServicePlus the prior month and never heard from them. A month after the claim for ac repair I called ServicePlus to find out what was going on. We were entering another heat wave and I could not stay in my home without the ac. Soon after that phone call, and a month after the original claim ServicePlus sends me an email denial of the claim.
  Either their vendor or ServicePlus (I am guessing the latter) lied about what the problem was so they would not have to pay. It had nothing to do with what they said was not covered under my contract. Normal wear and tear (a wire that had rusted and fell lose) was the problem and I had to once again pay to have someone else come out and diagnose and fix something that was suppose to be covered under my policy.
  ServicePlus owes me another $366.plus the $300 covered plumbing repair. The ********* Attorney General is working on this also.

  
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 09/15/2023

  Complaint ID: ******** 
  We properly addressed this complaint and cited applicable sections of the policy, which are grounds for denial of coverage.  All home service contracts have inclusions as well as exclusions. In this case the air conditioner failure was as a result of a non-covered condition.  
  There were instances beyond our control that caused delays, we are working diligently to resolve this issues. As stated within the last response, the vendor has been paid in full for all claims that were pending payment. 
  For the plumbing claim we are still waiting on a copy of the paid receipt. The consumer may submit a copy of the paid receipt to ************************************ 
  We sincerely apologize for the consumers negative experience, but this failure is not included in coverage. As a gesture of good customer service we can offer 1 free service charge fee to be used on a future claim. If additional assistance is needed, please reach out to us **************.

  Customer Answer

  Date: 09/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will accept at this time. They have indicated I just need to send in the receipt for the repair of the plumbing (inside spigot leak) that I paid for. If I do not get reimbursed I will open this complaint back up or start a new one.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im almost 70 and on SSI and I called my home warranty company 3 weeks ago to let them know that my a/c wasn't working. They sent ********************* from ****** services llc out to look at my a/c. He told me that my compressor was out and the outside unit needed to be replaced and the next step was that he was going to send the report to the warranty company. I called **** and he said that he's waiting on the warranty company so I called them and they said that **** hasn't turned in the report yet so I called him back only to get the same answer. I've called **** and the warranty company a few times over the last 3 weeks only to get the same answer all the while I'm sitting in a house that's approaching 125 degrees because of no a/c. The only response that I've gotten is for **** to tell me that if I don't keep my comments to myself then he'll drop my claim and my a/c will not get repaired. I called the warranty company again and was told that they're waiting on the tech report so I asked if they would reassign the job to someone else and they said no. Im almost 70 and don't have anywhere to go to get relief from the heat so I guess that they think that ill either quit calling or possibly have a heat stroke due to the high temperatures.

  Business Response

  Date: 08/29/2023

  Complaint ***********
  Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers.  Understandably there are two sides to every story and always look for a fair resolution between all parties.
  The consumer placed a claim for an air conditioner on 8/1/2023 with no explanation of the failure.  The consumer advised us the vendor had come out to the home and we reached out to advise them to submit a diagnosis so we could proceed forward with the claim. The participating vendor submitted a report that the consumer needed a new unit but did not provide a diagnosis of the failures. We have reached out to the vendor in order to get a detailed diagnosis. 
  All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company. 
  We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve.  If you have any further questions, please contact us at **************.

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim with this company on May 12 for a ceiling fan replacement. The fan was replaced, but I was told to purchase the fan and the company would reimburse me for the expense, up to ******. I sent all the requested receipts, which they stated they did not receive. I resent the information on June 2, 2023. I followed up to be sure and was told there would be a reimbursement check forthcoming shortly. The company finally sent an email stating that the check had been mailed on July 31. It is now August 14 and I have contacted the company on numerous occasions to inform them I have not received the promised reimbursement check. I am just told to "give it a few more days" and then call back. I have emailed the company and have yet to hear from them.

  Business Response

  Date: 08/25/2023

  Complaint ***********
  Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers.  Understandably there are two sides to every story and always look for a fair resolution between all parties.
  The claim check was originally mailed on 7/31/2023 but was Returned to Sender on 8/16/2023. We confirmed the mailing address was correct with the consumer and put the check back out in the mail on 8/17/2023. 
  All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company. 
  We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve.  If you have any further questions, please contact us at **************.

  Customer Answer

  Date: 08/26/2023

  
  Complaint: 20469374
  
  I am rejecting this response because: We were initially informed that a check had been mailed to our address on July 31, 2023. We have lived in our home for 28 years but were told that the check was returned because there was no such address. We requested a copy of the envelope with that information so that we could get with the postmaster to insure this did not happen again, but were told that was not possible. We were told that the check was sent again, and the address on file with the company was verified several times. The check was supposed to have been mailed on August 17. Today is August 26 and yet again, we have not received this check. The company tells us that it takes a minimum of 10 working days to receive the check, but yesterday when we spoke with *****, a customer service representative, he informed us that it can take up to 90 days to receive the check BY US MAIL! Regardless, if they mailed the initial check on July 31 and the check was received back in their office on August 16, that is a total round trip by US mail of 16 days. Therefore, if they resent the check to us on August 17, we should have received the check already. I feel like they just keep telling us the check is in the mail, but it has never been sent. We requested that they send the check by registered mail but were told that is against company policy. The simple solution would be to ***************** so that there would be some type of tracking on the mail, and we could see if it had indeed been sent, but of course, that is against company policy as well. 
  
  
  
  Regards,
  
  *************************

  Business Response

  Date: 09/08/2023

  Complaint ***********
  We properly addressed this complaint and we sincerely apologize for the consumers negative experience. The consumers check was mailed back out on 8/17/2023 after being Returned to Sender. Our system shows the check was cashed on 8/31/2023. We politely request this complaint be closed as answered.   If additional assistance is needed, please reach out to us **************.
  
  

  Customer Answer

  Date: 09/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************