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Business Profile

Hospital

Hackensack Meridian Health

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Hackensack Meridian Health's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hackensack Meridian Health has 3 locations, listed below.

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/07/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Complaint: 23036157

      I am rejecting this response because: 

       

      **** called me this afternoon.

      She said she is taking care of our issues.

       

      Thank you for all of your assistance in this matter.





      Regards,

      ******* **** your time and assistance.

      Business Response

      Date: 03/20/2025

      This complaint has been received. To ensure confidentiality, an Experience Advisor will communicate directly with the patient or the patients authorized representative and respond accordingly.

      Customer Answer

      Date: 04/10/2025



      Better Business Bureau:

      We received the statement with a zero balance. This Complaint has been resolved to our satisfaction.

       

      Thank you so much for all of your assistance in this matter.



      Regards,

      ******* ****

    • Initial Complaint

      Date:01/31/2025

      Type:Facilities Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a patient at Hackensack Hospital in Hackensack NJ for 1 week. The hospital lost my bag containing my dentures, phone, coat, and clothes. I spoke with the nurses, and security and they were not able to locate my belongings. I am not able to eat solid food without my dentures, and without my telephone it took 3 days to get in touch with my sister to let her know I was hospitalized. I expect to be reimbursed for my belongings.

      Business Response

      Date: 02/18/2025

      This complaint has been received. To ensure confidentiality, an Experience Advisor will communicate directly with the patient or the patients authorized representative and respond accordingly.

    • Initial Complaint

      Date:11/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/29/23 went to Dr. ****** Doctor is in network. I paid copay at time of service. I received bill for $765 and on 4/6 paid $360. I got another bill. I thought it was a duplicate. 5/30/24 I received a collection notice. I called ***** @Hackensack 6/6/24 she asked for new **** and they said my doctor was out of network. I called my insurance they assured me he was in network. I refaxed an EOB, and my insurance refaxed an **** 7/2/24 ****** Hackensack supervisor spoke to insurance to reprocess claim. 9/20/24 spoke to ******, Jun, ****** and ******* On 10/1/24 spoke to ***** and was told the *** was received and review by the team. 2-3 weeks for determination. 10/9/24 spoke to *** and she said I still owed $500! Called today spoke to ******* I was told the insurance needed to send a new recoup **** Called my insurance and was told doctor was in network and Hackensack has the **** I refaxed ****

      Business Response

      Date: 12/03/2024

      This complaint has been received. To ensure confidentiality, an Experience Advisor will communicate directly with the patient or the patients authorized representative and respond accordingly.

    • Initial Complaint

      Date:09/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* cu I was billed by quest for ******** **** nunber ********** I was not aware of these charges and I was mislead that everything would have been paid for.I was told by the front desk everything was cover.I need this resolve asap. or I will need to escalate this issue DAte 05/19/24 CPT Code *****

    • Initial Complaint

      Date:08/26/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.



      Complaint: ********



      I am rejecting this response because:

      A representative from Hackensack Meridian Patient Experience reached out to me on September 13th to review my complaint.  I explained my concerns. Even though it’s not the correct amount, I let her know that I paid the bill in full. I paid because I was now being contacted by a debt collector. I was told she was reaching out to a billing specialist and would get back to me.  

      I reached out to the Patient Experience representative on September 18th to follow up as I had not received any communication since her initial call.  The representative reviewed billing specialists notes that I was to contact Medicare and MSP Contractor. I advised her that nobody had communicated this to me and I have already called both my insurance companies and don’t know who MSP Contracting is.  

      The representative spoke of escalating this, I feel this should have already been escalated.  I have been bounced around since June with no answers, reluctantly paid a balance that is $68.91 higher then it should be because they sent it to a debt collector.  I feel this should have been resolved by now. There is an EOB that states my max out of pocket is $17.29.  Hackensack Meridian is the only provider I have had a problem with.  I have done all I can to get this resolved.  I ask that I be reimbursed the $68.91 that was overpaid and incorrectly billed immediately.  







      Regards,



      ********* ******** 

      , one lists ***** as primary the other lists ******** as primary but balance is same on both bills. I hope you can help with a resolution.

      Business Response

      Date: 09/17/2024

      This complaint has been received. To ensure confidentiality, an Experience Advisor will communicate directly with the patient or the patient’s authorized representative and respond accordingly.

    Hackensack Meridian Health is NOT a BBB Accredited Business.

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