Complaints

This profile includes complaints for DecorPrice Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DecorPrice Corp

  1825 State Route 27 Edison, NJ 08817-3137

• 

  DecorPrice Corp

  120 Stryker Lane Suite 401A Hillsborough, NJ 08844

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a crystal chandelier for $627.20 on March 2, 2025. Upon installation, I discovered that I received a partial shipment of my order. I spent considerable time explaining what was missing to the support manager, Max. He asked many questions about what was missing and I was never sure he fully underground. After about a week of not hearing anything from Max, I reached out to him again. At that time, he informed me that the package had been delivered. He never confirmed he had all the details he required, confirmed the items would be shipped or or asked for a shipping address. It turns out he shipped to my old address: I moved during the period that the conversation was happening. I have checked with the new owners of that address several times who say they never received the package. Max is unwilling to do anything. So I have a partially installed chandelier and no recourse to receive the missing parts.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of 4 lights that we ordered from the company was defective (internal arcing when installed by electrician in new home)
  Value of light was $237.85
  Light was ordered 9/2024 and returned 12/2024
  Company said that they would replace the defective light but has not after 3 months and is no longer returning emails.

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a light on (2/19: 7:09 pm). I tried to cancel it but no way to do it on website I replied to my order confirmation saying to cancel my order (7:48am 2/20). *** responded (8:08 am 2/20) he would email the manufacturer to cancel and update me on cancellation status. On 2/21 1:07 am, company sent email that order shipped *** emailed 630 am saying manufacturer could not cancel order. The *** tracking indicates it shipped 6:52 pm 2/20 11 hours after I canceled order. I suggested I just return it, if they pay shipping. *** refused. I called company 2/21 at 8:21 am. The Vendor (***?) informed me that me emailing or calling would not cancel an order. He stated his email says this it does not. Website does not allow change either. Therefore no way to cancel an order??The ************************** website does not post return instructions, nor does link which initiates return. Initiating return did not provide a shipping label nor return instructions. *** later emailed me themyet deadlines do not match website posted return policy. Eg: Instructions say item must be returned within 5 days of his email; item wont be delivered for a week! Website says hassle free returns for 30 days for full refund. Dissatisfied, I contacted my credit card company to dispute charges. Other Reviewers indicated fraud charges after using site so I canceled card ***** initiated the dispute, and told me to refuse delivery; *** has instructions on how to do so. The anticipated delivery is 2/25/25. *** said I cannot refuse delivery and Manufacturer will charge me a return fee and shipping charges if I refuse delivery.Return instructions require me to open package and place a separate paper inside w return number. Since delivery date comes after deadline expires I wont get refund, and opening package means Ive accepted delivery. I tried to resolve this simply. The business is dishonest and likely scam. I contacted the manufacturer directly for help.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ceiling fan in January 2024. I actually installed it in July 2024. It stopped working in December 2024 and I contacted the company as it has a 1 year warranty. They have been giving me the run around regarding replacement parts/replacement fan. I continue to email the company, specifically a person named ***, but his emails take at least 3-4 days to reply and each time I keep getting they are sending it out. When I first filed the complaint, they requested video evidence. I had to send the videos 5 times over a span of 2 weeks due to them not being able to get them. They finally received the videos and then the delays in a resolution started. From the time of first contact to today, it has been almost 2 months and I have yet to receive anything or have a resolution. This is horrible customer service. Ive had zero light in my room for 2 months now due to this.

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 9th, I ordered two chandeliers. Upon installing the first chandelier, it was determined that these chandeliers do not produce enough light for the second area. I contacted the company via email to receive return instructions for the second chandelier which was still in it's unopened box.
  
  I had reviewed the company's EZ No Hassle Return Policy prior to purchase and it does NOT state that the buyer is responsible for return shipping. In fact, it boasts at length that they desire return customers by providing for this amazing return policy.
  
  I received instructions from the company stating that the return shipping costs for the chandelier was at my expense. I called their customer service and was told that it was in the policy because they used the words "buyers remorse". I clarified that legally that does not mean that the buyer is responsible for shipping and that it does NOT state that the buyer is responsible for shipping. It does state that I will receive a FULL refund. If I pay for the shipping, it is not a full refund. It is a refund MINUS my cost for shipping.
  
  Customer service then directed me to their website and directed me to look under the "Buy Now" and "Add to Cart" buttons. It does state "Product can be returned within 30 days of receipt with no restocking fee. Buyer pays return shipping costs." However, I knew which lights I was interested in purchasing. The item appeared in my online search and I never scrolled further down under the checkout buttons. I DID look at their return policy.
  
  This is deceitful and I would like a FULL refund as stated in the company's return policy in the amount of $185.60. I will return the chandelier with a *** return slip paid for by the company.

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ********** in April 2024. It arrived broken. I immediately sent pics to the merchant and they agreed to provide a refund once they sent me a return mailing label and I returned it. After 5 months I still do not have a return label. I have spoken to them at least 25 times by phone and email. *** and Max are the two I spoke with. Two months ago they said if the manufacturer provides them with a full credit they will refund me. I worked with the manufacturer for the last 2 months and they did provide the merchant with a full credit. I spoke to the merchant yesterday and they confirmed they did receive the full credit but said they still will not refund me. There are plenty of other online reviews from customers who had a similar issue. This company should be fined or shut down. Can you help me get a refund? I still have the broken chandelier and will return it once I get a mailing label.

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a light pendant from this website based on the fact that I was able to return it. I checked the return policy and checked for final sale on the item. There was no final sale and the return policy claimed to be easy and would grant the refund. I ordered the item and received it last night. I immediately requested a refund since the item was not going to work. I immediately received a denial for my refund request claiming that the item was final sale. I called the company and spoke with a very rude man who didnt even ask me who I was or what item I was referring to. He told me my item was final sale and too bad no refund and was telling over me when I told him there was no statement claiming it was final sale on the website or on the invoice. He did not care what I had to say and told me too bad. I want my money back. Per the refund policy on the website I should have been granted the refund.