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Business Profile

Linens

Blue Nile Mills, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a set of Blue Nile Sheets for $57.60 with shipping the order was $61.06 on August 9, 2022 (Order #*********) via Sear's Marketplace, so wanted to return them. We contacted ***** and were told that as this was a ***** Marketplace purchase, it had to be returned to Blue Nile Mills directly and we had to initiate the return via Blue Nile. We followed the provided instructions for doing so and contacted Blue Nile well within the return period. They didn't respond so contacted them a 2nd time about 4 days later. Still no response. We contacted them a 3rd time a day or two later. Again, no response to initiate the return process. I tried contacting them via ********* their Amazon store hoping that someone would see the plea, and then their social media account messaging systems. No response. I left a message on ******** the day before yesterday and yesterday.I want them to contact us and initiate the return and don't want to be stuck with these sheets. It is now due to their non existent customer service over the return period. I am frustrated and furious that a company would not response for over a week and a half to 6 to7 customer pleas to initiate a return. These are supposed to be returnable. We did everything we were supposed to do and did it well within the return period. had they responded in a timely fashion they could have been sent out and the return taken care of.The quality of the sheets is very cheap and of no use to us. I really don't want to eat a nearly $60 loss. I would like them to initiate the return and refund our money once they receive the return by post and honor the original return period contract, which is now relapsed due to their neglect in response. This is abysmal customer service! What large company does not respond to over 6 customer contact requests over multiple contact portals for over a week and a half. Exactly how many letters do I need to write them to get them to respond? I want a refund.

Blue Nile Mills, Inc. is NOT a BBB Accredited Business.

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