We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Records

iSolve RCM

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Records.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Isolve repeatedly has texted me soliciting services. On 2/28/24, after asking them to stop, they messaged me and said my number was removed from their list and that no one would message me again. They did so again on 3/14/25 and today - 9:12am on 5/5/25. I am tired of these companies continuing to spam me without consequences. I am seeking $500 in accordance with the violation TCPA act so they that finally learn that they cannot do this anymore.

  • Initial Complaint

    Date:09/12/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a Social Worker and I paid for a service to become credentialed with one insurance panel with iSolve RCM. They are a company that helps providers get credentialing through insurance agencies so they can provide care to patients who are insured. I paid for a service in Feb 2023 and was informed it would take 120 days. It's currently over 7 months and I have not received any completed services. I have emailed them several times and have been given the same response of "in progress" while asking for more information from me. I requested a refund and was sent a spreadsheet with updates instead of a response to the refund. I call and each time I am told the person I am contacting is in a meeting or voicemail. I would like the BBB to contact this company to get further information on the validity of their business or to let them know a complaint is being filed to get my request complete. Thank you for your time.

    Business Response

    Date: 10/27/2023

    We deeply value our clients, and their satisfaction is of paramount importance to us. We understand the significance of addressing their concerns promptly and professionally, in line with the BBB accreditation standards. Rest assured, we take this matter very seriously. In response to the complaint, we have been diligently attempting to get in touch with the service provider, who is crucial in resolving the issue. We made multiple attempts to contact the provider at the phone numbers ************ and ************.Regrettably, both numbers rolled over to voicemail, and we left detailed messages explaining the urgency of the matter. Additionally, we have also reached out to the provider via email at *****************,stressing the importance of addressing this issue and the impact it has on our valued client. Unfortunately, we have not received a response via email either.
    We want to assure the BBB that we are committed to resolving this issue as swiftly as possible. We highly value our clients and are dedicated to addressing any concerns they may have with our services. We recognize that timely and effective resolution is essential, and we are doing everything within our capacity to facilitate a resolution. We understand that the provider's cooperation is vital in resolving this matter, and we will continue our efforts to establish contact and work together toward a satisfactory resolution. We aim to meet and exceed the BBB accreditation standards and demonstrate our commitment to addressing marketplace disputes promptly, professionally, and in good faith.
    We genuinely regret any inconvenience this situation has caused and want to assure you that we are actively working on achieving a resolution. We will keep you updated on our progress, and we are ready to cooperate fully with the BBB throughout this process.
    Thank you for your understanding and support in this matter. We look forward to reaching a satisfactory resolution and maintaining our accreditation with the BBB. If you have any further questions or require additional information, please do not hesitate to contact us.

iSolve RCM is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.