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Business Profile

Oven Parts

Epic QT

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oven Parts.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction was on 1/29/25 for $24.95 for the online purchase of a mouse pad for a computer mouse.

    Company shared fake tracking link on 2/3/25 that was never updated to show the shipper received the package.

    I attempted to contact the company via phone, online contact form, and email numerous times between 2/3/25 and 3/3/25

    30 days later and there is no change to the tracking information, and no responses from the business to any attempts to communicate.

  • Initial Complaint

    Date:11/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order through Etsy with Epic QT for a stainless steel shelf for behind my stove on 10/20/23. I received an email confirmation for the $136.00 it cost. I started reaching out to Epic QT after about 2 weeks to find out the status of my order. Each time I called the machine said the representatives were busy with other customers and would return my call ASAP. After three times, with no response I emailed them. The website said emails would be answered within one to two days. I sent them three emails and still havent heard back. I would like my product or my money back.

  • Initial Complaint

    Date:05/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about May 4, 2023 I ordered - via their website - two items from Epic QT providing my credit card # for the amount due of $74.70. By email of May 4 I received an order # ********* for this order. I have heard nothing more. I have sent several emails, all rejected as undeliverable, and left several phone messages requesting a call back. No response to these calls. Also requested to make one order change - no response.If the order change I'm requesting can be made and the materials shipped and received in good order at my address NOT LATER THAN MAY 19, 2023, that is acceptable, OTHERWISE ORDER NEEDS TO BE CANCELLED.

Epic QT is NOT a BBB Accredited Business.

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