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Business Profile

Perfume

Giftexpress.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Complaints

This profile includes complaints for Giftexpress.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Giftexpress.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 53 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought some fragrances from this fraudulent company, one of them was defective and I sent it back to the company for a replacement. This process took about 2-3 mm months just to get a return label, after they received the item, they didn't process the replacement. I had to call back multiple times and nothing gets done.
      I finally spoke to someone on 4/30 who claimed that the item is out of stock and I requested a replacement to the item with other items that costed less than the original fragrance ($27.90). He stated that he took the replacement details and that he'll raise a ticket so I should get a confirmation in about 24hrs. I call back the next day and after talking to two people they put me on hold and processed a refund to a gift card that I no longer have. I EMPHASIZED on every call that I need a replacement because they can't refund the original payment method!

      Business Response

      Date: 05/02/2025

      Hello,

      We have issued a refund for $27.95 already.

      Regards,

      C.S.

    • Initial Complaint

      Date:04/10/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Gift Express on March 28,2025. The tracking number provided says "Pre-Shipment
      Pre-Shipment, USPS Awaiting Item" which means that USPS has not received the item to ship, so they have not shipped it. I have called the number in the emails and on their website eight times, which is 844-800-6161, which turns out to be a non-working number. I have emailed them numerous times and they have not responded to any emails either. I would just like the product sent to me as ordered, but by now, with their non-working phone number and not answering my emails, I am thinking they are a scam. Please help me resolve this. I have attached copies of two of the emails from them and to them from me. Thank you.

      I ordered:
      Phantom 3 Pcs Gift Set by Paco Rabanne for Men
      SKU: GXP-12673
      Size: Standard
      Type: Eau De Toilette
      Gender: Men
      Price: $89.95

      and

      Emporio Armani Stronger With You Intensely
      SKU: GXP-8516
      Size: 3.4 oz
      Type: Eau De Parfum
      Gender: Men
      Price: $88.95

      Total:
      Subtotal $178.90
      Discount (get5now) -$8.95
      Shipping & Handling $0.00
      Grand Total $174.42

      Business Response

      Date: 04/10/2025

      Hello,

      The issue is that USPS has some renovations going on at one their fulfilment centers in NJ and a lot of packages are stuck there.

      We are working with USPS and it will be resolved any time now.

      We apologise for the delay but know that we are working to get your order to you as soon as we can.

      Thank you for your patience and understanding,
      Support Team.

    • Initial Complaint

      Date:03/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      -Placed an order with GiftExpress on 12/10/24.
      -Order -- #****** -- was for a Tommy Hilfiger 2 pc Gift Set, which included (per the photo and written description) a 3.4 oz. bottle of Tommy eau de toilette and a 3.4 oz. tube of Tommy after shave balm.
      -Received my shipment from GiftExpress on 12/19/24. Noticed right away that the set included the eau de toilette (as advertised), but it also included a 3.4 oz. tube of Tommy body wash -- and not the 3.4 oz. tube of the after shave balm.
      -Contacted GiftExpress on 12/20/24 and explained the situation, asked about returning the boxed set (or at least the body wash), & asked them how I should proceed from that point.
      -When I had not received a response, I again reached out to GiftExpress on 12/26/24 to ask about how I might go about working to rectify this matter.
      On January 8, 2025, I spoke with a customer service rep from GiftExpress and agreed to return the incorrect set. I was told I would then be sent the replacement set (that included the after shave balm) in exchange.
      -On January 10, 2025, I returned the incorrect boxed set to GiftExpress -- see attached photos showing proof of the return transaction.
      -On January 20, 2025, I received an email from GiftExpress, which read that it was a credit memo (#******) for my order. This credit memo was in the amount of $43.90.
      -To date, at no time have I seen any kind of credit from GiftExpress on my ********** statements or ******* *** (********** provider) account.
      -I have asked about this matter on at least occasions, and each time I have been responded to via email simply with the words "refund issued."
      -Again, I have checked into this "refund" several times, to no avail.
      -I have also proposed an alternate solution -- that they do NOT credit my account, but instead they resend me the incorrect set, and I will deal with the body wash accordingly ... and find the after shave balm on my own. Which I have done.
      -I have rec'd no response to this idea.
      -Reporting to BBB.

      Business Response

      Date: 03/21/2025

      Hello,

      We have received your return and a full refund has been processed.

      Please check your account after 3 business days.

      Sorry for the inconvenience.

      Regards,

      Team Giftexpress.

    • Initial Complaint

      Date:01/07/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,


      ******** *****

      Business Response

      Date: 01/07/2025

      Hello,

      Merchant refunded $81.95

      Jan 7, 2025, 3:42 PM

       

      Regards,

      Support Team.

    Giftexpress.com is NOT a BBB Accredited Business.

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