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Business Profile

Record Storage

Vital Records Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Record Storage.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    VRC took over our archival storage in 2023 from our previous provider. Since that time, VRC has permanently lost a box, overcharged us for services, mislabeled boxes (which we had to pay to have called up and delivered to accurately label the contents) and inaccurately created our inventory list of boxes to include boxes that were permanently destroyed years ago. As a result, we requested that our be closed in April 2024. VRC stated the process would take 60 days. On June 10 (the end of the 60 day period), we were told that the final invoice would need to be created before they could release our boxes for delivery and that this would not happen until month's end. We would like to end our relationship with VRC and have our archival boxes delivered immediately.

  • Initial Complaint

    Date:10/11/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    In September 2023, I was advised that the cost of storage of my documents would increase by over 100% from $79 to $180 per month. I requested to remove my documents from storage. I was advised that there was an access charge of $3.95/box and additionally $5.95/box to remove my documents permanently from storage. I have over 160 boxes of law firm documents in storage. VRC provided no explanation for a charge of $5.95/box to permanently remove my documents from storage. This amounts to almost a $1,000 charge for me to take custody of my property. This penalty of $1,000 amounts to coercion of me by VRC to continue storing my documents or pay ****** to remove them.

    On October 10, 2023, I received an invoice #*******EWR1 from VRC that now adds $20.00/month to my storage bill for "electronic storage".  I have no electronic storage with VRC.  The items that I have stored with them are exclusively, sensitive, paper, client documents.  It appears that VRC adds charges with no basis in fact for services that I neither requested nor contracted for.

Vital Records Control is NOT a BBB Accredited Business.

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