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Business Profile

Wholesale Electronic Supplies

DGL Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Electronic Supplies.

Complaints

Customer Complaints Summary

  • 131 total complaints in the last 3 years.
  • 40 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Complaint: 22821913

    I am rejecting this response because after sending an email to Hover-1 indicating that I would be escalating the issue, a replacement Hoverboard was issued and is currently awaiting *** pickup. I am rejecting the communication back because when I pushed back that the device had only been operated 3.maybe 4 times since Christmas Day when it opened that the battery must have been degrading in the box itself which should never have happened. This case can be closed now since Hover-1 finally decided to do the right thing.

    Regards,

    ***** ********

    Business Response

    Date: 01/27/2025

    *****,

        Batteries, tires and wearable items are in fact consumable items.  In the instance of the unit only working for 10 minutes, there are many factors which can and will affect this time including but not limited to temperature (both cold and hot), incline, and weight.  

    Business Response

    Date: 02/10/2025

    *****

            We see a delivery on January 31 to your address for a new unit to replace your existing one.

     

    Hover-1

     

    Customer Answer

    Date: 02/10/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***** ********

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: 22804539

    I am rejecting this response because:

    No where on their website does it explain this policy, and we have been trying to contact the company for over 20 days now with absolutely no response at all. Someone needs to contacting us immediately at ************
      They didn't mind taking our money upfront, and then sent us a product that hasn't worked from day one, so this is basically the same as stealing. The worse part is that is was a Christmas present to a child who has never been able to use the product. If they would have contacted us back, we could have a new working product by now. 

    We have provided two email addresses, and two phone numbers for them to contact us at and we have received absolutely nothing. This is unacceptable. In total we have spent close to $1000 with this company. 

    Regards,

    ***** & ****** *****

    Business Response

    Date: 01/13/2025

    Dear Customer,

        We apologize as our products are very popular.  Your ticket is in queue and will be responded to.  It is important to note that submitting multiple tickets simply merges all of the tickets with the most recent date putting you in the back of the queue.  We ask for patience as we will get to all.

    Business Response

    Date: 01/15/2025

    This is in fact true as per the reply sent to you upon submitting your enquiry.  

    Customer Answer

    Date: 01/15/2025


    Complaint: 22804539

    I am rejecting this response because:

    We never received any message after submitting out service ticket, all 10 of them. Not once was a message sent or automatically generated to us once a service ticket was submitted. We need to know a date and time when we will be contacted by this company. meaning it has been almost four weeks of us trying to get in touch with them. 


    Regards,

    ***** & ****** *****

  • Initial Complaint

    Date:01/05/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.



    Complaint: ********



    I am rejecting this response because:



    I would like to have specific timeline to resolve my issue please 

     

    thanks



    Regards,


    ***** ******** 

    Business Response

    Date: 01/07/2025

    Dear Customer,

         At this time due to the holiday and popularity of our product we are working as quickly as possible.  We ask for your patience.

     

    Thank you,

    Hover-1

    Business Response

    Date: 01/10/2025

    Please be advised that continuously sending tickets closes the oldest ticket and places you at the end of the line.  We work first in first out.  We will in fact action your enquiry,

  • Initial Complaint

    Date:01/05/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased four Hover-1 Renegade Scooters on December 2. They were delivered December 16. We gave them to our family for Christmas. 3 scooters charged and worked. The fourth was charged but never turned on. We immediately opened a help ticket. We tried calling customer service several times and there is no answer or option to leave a message. We sent an email. We have still not had any type of response by phone or email. Huge bummer to have 3/4 happy gift recipients on Christmas and then be ghosted. I gave this company over $1,000 of my money.

    Business Response

    Date: 01/07/2025

    Dear Customer,

         We are sorry to here of the issue with your scooter.  There was an email routing issue.  A team member will be contacting you via email shortly.

     

    Hover-1

  • Initial Complaint

    Date:01/04/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Complaint: 22768998

    I am rejecting this response because: the business has not actually taken any action towards resolving this matter - nor indicated they will take any action - with the response they provided (which, as summarized is, please continue to wait). I followed up within their ticketing system again and it continues to remain unanswered, nor has any detail or timeline been provided on how they will resolve the issue with their defective, nondunctional product.


    Regards,

    ******** **********

    Business Response

    Date: 01/07/2025

    Dear Customer,

        Due to the holiday season and our product popularity we are working as quickly as possible to have answer all our enquiries. We ask your patience as we will assist all our customers.

     

    **********************

DGL Group is NOT a BBB Accredited Business.

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