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Business Profile

Home Renovation

Atlantis Fine Homes and Home Improvements, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Renovation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Entered a contractural agreement to have this company finish the set of a modular home purchased thru Supreme Modular. The contract was signed with the understanding the home would be finished within ***** weeks of the home being "set". The home was delilivered April 5, 2022 but was not set until August 6, 2022 due to this "*****" retiring. So the home was set in its foundation on 8/5/2022 and yet it is now February 24, 2023 and the home is not completed. This company has missed the completion deadline by many many weeks causing additional financial costs on my behalf.

    Business Response

    Date: 03/07/2023

    ********************* home  sadly burned down over 2 years ago , she settled with the insurance company and only had so much money to work with to complete this project, the modular company who sold her the home will not typically will not order the " boxes " the house until the foundation is in but because she was a cash customer they wanted there money and ordered it anyway .. the house sat on a lot down the street for 4 months or so while we waited for the over 6 months for the city to finally issue the demo permit so we could start the build ,  the house did suffer some minor damage while it waited to be set but I took care of that out of my pocket . all the subcontractors we use are very busy . her house almost complete and will be finished with in seven days.. and then I can get my final inspection for the **** at that time final payment will be due plus some extras she has incurred . 

    I never received any other complaint on this house prior to this one.

Atlantis Fine Homes and Home Improvements, LLC is NOT a BBB Accredited Business.

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