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Business Profile

Pet Services

Next Generation Enterprises DBA Tortoise Town

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Services.

Complaints

This profile includes complaints for Next Generation Enterprises DBA Tortoise Town's headquarters and its corporate-owned locations. To view all corporate locations, see

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Next Generation Enterprises DBA Tortoise Town has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/13/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 27, 2024 I placed an order for a golden Greek tortoise and paid $499. I did not receive him when the website promised, and he arrived cold with his eyes swollen shut. I took care of him exactly as described with no improvement. Five days after his arrival, I messaged them with exact parameters and a photo of his enclosure. I said I was a vet and I was treating him as much as possible. He never improved even with antibiotics and died on day 11. They now blame me not taking care of him when they could find nothing wrong with anything I did. They sent me a sick tortoise. They did not fulfill their promise on the website. If I had not treated him, Im sure he wouldve died within their seven day guarantee. They offered me a 30% discount on another tortoise. I find this completely unacceptable when he never exhibited normal behavior in his short 11 day life.

    • Initial Complaint

      Date:11/22/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NOV .11, 2023 I ORDERED A BLACK LIONFISH THE COMPANY SENT ME EMAIL CONFERMING IT WAS TO BE BETWEEN 4-5 IN LARGE. WHEN I GOT THIS IT WAS A RED LIONFISH AND ABOUT 3 IN I CONTACTED OWNER AND HE STATED HE WILL TAKE CARE OF PROBLEM WHEN HE GOT BACK IN SHOP ON MONDAY THE 20TH OF NOV. NEVER GOT ANY CALLS IN THE MEAN TIME THE LION FISH DIED AND IT WAS TO HAVE A 7 DAY GUARANTEE NOW THY ARE NOT RESPONDING. I WILL GO TO FED. TRADE COMM.

    • Initial Complaint

      Date:11/16/2023

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No customer service whatsoever

    • Initial Complaint

      Date:08/10/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a Blue Spotted Puffer fish on 8/4/22 with the understanding from the website that it would be shipped over night.Still have not received it.Have called their number and left messages twice.Their recording states that they will call back within 1 business day.

    Next Generation Enterprises DBA Tortoise Town is NOT a BBB Accredited Business.

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