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Business Profile

Pool Contractors

A S Pool Building, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed a Contract 08/15/2022

    Work started 10/2022

    Pool was not installed for several months.

    Piles of dirt on property for over a year with no explanation.

    Owner had many excuses for incomplete work including lack of employees, unable to make it in, and the best was hospitalized for a tick bite.

    Business received full amount for pool $65,000 but only completed $16,000 of work. He has never returned to complete the job.

    Over charged $15k more for the pool and $5k more for the jacuzzi.

    Even had us fail inspections to pass time to not complete the job he knew wasn't getting done from the beginning.

    Never returned to fully complete job. So, at the moment had to get another pool company to evaluate the work needed to complete which totals $45,000.

    Please beware of this company. Protect yourself from scammers trying to take your money.

  • Initial Complaint

    Date:11/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We put a deposit down on having an in ground pool built from this company September 2021. They took the money and were supposed to dig the pool in November. He never showed up and you could not get ahold of him. He finally showed up in July 2022 and dug the pool. The concrete company (sourced out) came and did the concrete. The company (sourced out) built the walls of the pool. We payed the rest of the money owed except the last ***** that is owed once completed. **** the owner of A S Pool Building said he ordered the pool liner when we gave them the money and he said he would be there to build the sun deck so he could complete the build but then never came. It is now almost December, he has all of our money, and he wont even answer his phone or text messages.

A S Pool Building, LLC is NOT a BBB Accredited Business.

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