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Business Profile

Tobacco Machines

PNF Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tobacco Machines.

Complaints

This profile includes complaints for PNF Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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PNF Services LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered parts on 1/30/23 have not received them. They charged my credit card on the amount of $9.55 order #ZJSUQQYUO the phone no has changed and the don't answer emails

    • Initial Complaint

      Date:11/02/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want a refund or my order

    • Initial Complaint

      Date:10/07/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order Sept 16 2022 and paid with paypal and have not rec'd yet called company many times at 1st was able to leave a msg and then themes box os full no one ever returned a call or answered I want my money back.

    • Initial Complaint

      Date:09/14/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I don't know if I checked the right boxes. This is confusing. Anyway this is for Ryoparts.com ********** **. I ordered a part on 9-3-22 and was charged $18.19. After not getting a shipping confirmation, I contacted them 3 times with no reply. It is now 9-14-22.. I would like a full refund please and thank you.

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company on 8/3/22, and have not received anything. My order number is LPUVEDVIQ, and the amount was $22.00. I have emailed them several times, and left several voice mails, with zero response from them. Their voice mailbox is now full. Not from me, but probably others that are in the same predicament as I am. I have talked to four people on ******** that have been ripped off by them, and saw two people on the attorney generals website that are in the same boat, trying to get a resolution. I would like either my order, or my money back, AND for them to shut down their website. At this point, theyre just willfully scamming people, because theyve not seen any repercussions. Also, its not the amount of money thats important to me. Im doing just fine without the $22.00. Its 100% the principle.

    • Initial Complaint

      Date:08/09/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered parts they billed my credit card right away . Been almost 1 month they promised 4-8 days . I emailed and called numerous times with no response . Ive read reviews about this company and it sounds like the are scammers , nobody has gotten any parts from them . They need to be stopped ! Please help , Thanks

    • Initial Complaint

      Date:08/03/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered parts for my top-o-***** cigarette machine on July 4, 2022. I ordered an injector, injector s**** and rubber tip. The invoice number is IN136903. The order is QUHTMWHGD. They have taken my money $14.75, and have not received the parts yet. I emailed them several times and have also called and left voicemails. I have not heard anything from them. On my copy of the invoice on an email says to add ***** normal business days for shipping and processing due to Covid. There is no tracking number either for this invoice. It is well past that now. I want my parts and a refund. After no communication from them I decided to look on the internet to see if they were still in business or what was going on. That is when I seen all the bad reviews. I want my parts that have been paid for, if that is not possible I want my money back.

    • Initial Complaint

      Date:07/23/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business runs a website RYOParts.com selling repair parts for cigarette rolling machines. Many people including myself have placed orders for parts but orders are never delivered and money is never refunded. This has been going on for over a year... Website needs to be disabled so no one else falls victim to this scam website...

    PNF Services LLC is NOT a BBB Accredited Business.

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