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Business Profile

Novelties

Spencer Gifts, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Novelties.

Complaints

This profile includes complaints for Spencer Gifts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Spencer Gifts, Inc. has 29 locations, listed below.

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    Customer Complaints Summary

    • 69 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wanted my money back because Iwentbin today to get an ink tag removedoff underwear last week they forgot to remove, I couldn't give the present ok I wasn't mad while I waited in line I saw 2 employees talking one up on ladder at hats I asked " excuse can you get her to hand me that hat, the pale girl with glasses and long dark hair, asked snooty Oh Are you talking to me? So she has her hand the hat to cashier, ( this is the same cashier that last week didn't take ink tag off & just removed the ink tag from the underwear, apologies Then rings up my hat puts it in my bag I leave I get home, Wow the hat that you have to have a ladder to get that I never touched has an ink tag, So now I want my money back I don't want to pay these people that are wasting my time like this anything, I go back & am informed they were really busy, and there is no refund policy. So Everything in that store Has an ink tag, I don't work there so but they do 2 times in a row is a little much and I think they did it on purpose, The girl maybe in charge the pale skin and glasses was really enjoying being a bit h about it I saw no signs that said No Refund ...they wasted my time the receipt says no cash refunds, but not in store transaction code ****** ****** is from my receipt

      Business Response

      Date: 08/16/2022

      Hi There!  We appreciate you bringing your experience to our attention. Than you for reaching out as we will need your receipt information to process the return.  Can you provide the Store Number, Transaction number, Item number and date of the purchase we can assist you here at Corporate.  

    • Initial Complaint

      Date:07/25/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 products online. When I received my order, one of the products was incorrect. When I emailed to resolve it, I was told they may no longer have that product, so they substituted something else. So I said I wanted what I ordered. I didn't order this product. They asked for a picture of the product I received and the shipping invoice which I provided. After 2 weeks they have not responded. I would like either the product I ordered or a refund for the product and the expedited shipping, since 2 weeks waiting for resolution is not expedited.

      Business Response

      Date: 08/09/2022

      Thank you for bringing this to our attention, we do see you were refund was submitted for $12.99 on July, 2022. This refund was sent to to the credit card that ends in 8664.  Please advise if you have not received this credit and we can reach out to **************** for assistance.  

      Customer Answer

      Date: 08/22/2022


      Complaint: 17510628

      I am rejecting this response because:

      My response to this was not posted.  They only refunded partial.  They did not refund my expedited shipping they I did not receive when they failed to send the wrong products.   The shipping was more than they refunded for the product.  

       

      I am not satisfied with this resolution and my response should be reflected in my dispute that they did not fully refund my money.



      Regards,

      *******************

      Business Response

      Date: 08/22/2022

      Thanks for reaching back out to us! We just processed a refund for your shipping charges. Please allow 2-3 business days to see this credit back in your account. 

    • Initial Complaint

      Date:07/23/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order an item from them that was not delivered and it has been over five weeks and I have not gotten my refund! I have made over six calls to them asking about my refund and I have not receive a ***** of my money back and no merchandise! I want my $33 back on my cardI gave them my card information over three weeks ago and still no refund after they were informed of my issued four weeks ago!

      Business Response

      Date: 07/24/2022

      HI , we escalated this refund issue to our finance department. They are looking into this and will issue you your refund as soon as possible. Sorry for the delay. 

      Customer Answer

      Date: 07/27/2022


      Complaint: 17614093

      I am rejecting this response because:
      It has been over seven weeks and I have not gotten my refund for none other than Spencers unprofessionalism and lack of consideration for the consumer! I want my money back and should not have to wait any longer for it! 


      Regards,

      *****************************

      Business Response

      Date: 07/28/2022

      Hi ******

      Our team is trying to reach you as ********************* needs to speak to you as the card used is declining the refund.  Please reach out directly at ************** and ask for a Manager and provide your name so we can assist you with your refund.

    • Initial Complaint

      Date:07/19/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been a customer of this company for years this was the first time i had a horrible experience Friday July 15th i walked in the store just got off work about 8 pm tired looking for a tshirt to wear to match with some shoes for work this location was in the ***************** mall the manager which i found out was a manager later made me very uncomfortable every tshirt i picked up she came and touched or removed she was so close to me i purposely moved around she followed mind you theres plenty of others in the store at that time she didnt watch any of them i played it off walked to the other side she followed stood next to me with her arms folded she also was peeking around fixtures at me i work for a huge retailer so i know what she was thinking it was insulting and disrespectful i never had no intentions of stealing Ive bought several items from Spencers Ive contacted their customer service and have got no response of this doesnt get addressed i will get a attorney

      Business Response

      Date: 07/19/2022

      Good Afternoon

      We will reach out directly to escalate your store experience to the appropriate teams.  We appreciate you brining this situation to our attention.  

    Spencer Gifts, Inc. is NOT a BBB Accredited Business.

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