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Business Profile

Novelties

Spencer Gifts, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Novelties.

Reviews

This profile includes reviews for Spencer Gifts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Spencer Gifts, Inc. has 29 locations, listed below.

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    Customer Review Ratings

    1

    Average of 12 Customer Reviews

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    Review Details

    • Carly M

      Date: 06/27/2023

      Carly M

      Date: 06/27/2023

      Absolutely horrible. Sent me a broken mug that wasnt even wrapped. Not labeled as fragile. I let them know, they said 1-3 days Id receive shipping info for another one. A month & a 1/2 goes by , no shipping info & no replacement mug. I message them again they say 1-2 days you ll get shipping info. Another month and several weeks still nothing. Act all professional like they are canceling the reshipment when I said I want a refund. Lets be real there was no reshipment. They just took my money, sent me a broken product and lied to me. A multi million dollar company doing this. Wtf. Any company with integrity would have refunded me after this long AND sent me the **** product. I didnt want to give them a f****** Loan of 53$ for 4 months, I bought a product I didnt receive. The phone customer service was also s*** besides the last boy who was probably young trying his best considering he works for a s*** company. Wouldnt let me buy one over the phone to get, wouldnt ship one to their ******** stores after all that. Never again will I shop there and wouldnt recommend my friends/family do either.

      Spencer Gifts, Inc.

      Date: 06/28/2023

      We appreciate you letting us know about your customer service experience with us. We do see that your order was unable to be fulfilled from our store to be shipped out. Unfortunately, we are not able to ship between stores at this time. We will forward this feedback on to our order management team. Your original order has been refunded. Please let us know if we can be of further assistance.

    • Ash D

      Date: 10/27/2022

      Ash D

      Date: 10/27/2022

      Literally the worst company EVER. Sent a return in and it was received on September 15, 2022. Weeks go by, I reach out wondering why I still havent received my refund. Im finally told theyll manually submit my return because the warehouse has no proof it was received. Their warehouse signed for it, and I have proof via my tracking number. However, theyre claiming its never been returned. They tell me theyll manually do this and to wait up to 14 business days. Lo and behold, 14 business days pass and STILL NOTHING. NO REFUND. Ive run around in circles explaining the same scenario to customer service who are just run by people who only know how to recite a script. This company *****. No one should spend their money here ever, literally any other company is more worthy than this one.

      Spencer Gifts, Inc.

      Date: 11/10/2022

      Hey there! We want to apologize for any experience that has occurred. We hope this was resolved, it not please reach out to us via live chat, email, phone, or social media and a dedicated representative can further assist you.

    Spencer Gifts, Inc. is NOT a BBB Accredited Business.

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