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Business Profile

Sandwiches

Subway

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the subway on September 5th ************************************************************************************************************** the mail for Subway we walked in and we saw a sign that said only certain sandwiches were included on the coupon so I walked outside to get my mother's order unbeknownst to me the worker ******* or **** began making an order that was not included on the coupon upon walking in I notified my brother that my mother wanted a sandwich that was included on the coupon the worker ******* or **** then began to tell me they could not serve me because they made a mistake with their order with the order they proceeded to ignore me and served two other guests in behind of ***** Tuesday the customers were even concerned because the worker was being so rude and ignoring me they all even offered to place my order on behalf of me because the worker refused to search me I then waited for approximately ********************************************************** the front there was nobody there to make sandwiches we recorded the entire incident we asked for a manager's number and none was given we were only supplied with her name which was ***** also this company has a health concern apparently they have a worker that spits in the food not sure if maybe I'll want to get OSHA because that is not correct ah they claim they couldn't serve me because of a policy they had was never able to show me the policy inclusively I asked can I see the policy on it and they told me it's not a policy it's just something that happened I just want to know how Subways workers can refuse a service for something that they messed up and then continue to be rude and serve other people ultimately supposedly the manager was called after 45 minutes and then we were told that we could be served that it wasn't a problem so why did it take 45 minutes two bystanders and three people to make five sandwiches. Come on subway do better.

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