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Business Profile

Shoe Repair

Neil's Shoe Leather

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoe Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Between January 9th and the 11th, I brought a pair of boots to be repaired. I paid $70 that day for the repair. The owner suggested I get my soles fixed so the next day I brought the other boot back. After two weeks I picked my boots up. I decided to wear them and all I smelled was cat(when you walk in there's a cat on the couch and that's what the establishment smells like). I tried everything to remove that smell and nothing worked. On Feb. 1, 2024, I took them back and informed of him of that horrible smell and because I didn't want to leave them there he gave me some spray for the interior. I brought that back and explained that the smell is embedded in the fabric of the boot. He said he would shampoo them and because they had to dry I could pick them up the next day. To my dismay, I left them there with a blue bag. On Feb. 2, 2024 I picked them up and they were not only out of the bag, he sprayed the stuff in the interior of the boot. When I asked about my bag he became agitated and proceeded to give me another bag. When I smelled them you can smell the chemicals he used on top of the cat smell. Once again I tried everything to get that smell out and nothing has worked. It's so pungent that I put the boots by my front doo and the entire area smells like cat!! I am filing a complaint with the courts and I want my money for the boots, because they are now destroyed!!

Neil's Shoe Leather is NOT a BBB Accredited Business.

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