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Business Profile

Wheel Alignment

Wheel Alignment Specialist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wheel Alignment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 20, 2025, I took my car to a business to check the alignment. Unfortunately, they did not align it correctly, which caused the wheel to turn the wrong way while I was driving, endangering my life on the road. I didn’t have enough time to schedule an appointment at the dealership, and instead of being transparent about their inability to work on my type of car, they charged me $100 for poor service.

    I returned the same day, March 29, at 4:30 PM, to address the issue, but they refused to help me because they said they were closing at 5 PM. It felt like they were putting their schedule ahead of my safety. I went back another day, but they couldn't fix it again; a staff member yelled that she was leaving at 6 PM.

    On April 1st, I returned at 5:30 PM, and they still didn't resolve the problem. I was told to come back again. I can't continue wasting time and gas making repeated trips to a place that hasn’t fixed my car properly before.

    Eventually, I took my car to the Acura dealership in Springfield, where they confirmed that the car did indeed need an alignment. I have a receipt from them detailing the work performed. In contrast, the Wheel Alignment Specialist in Elizabeth charged me $100 cash and did not provide a receipt.

    I cannot trust a business that puts people's lives in danger. This establishment should be inspected. How are they allowed to operate without accountability for ensuring the safety of those who drive their vehicles?

Wheel Alignment Specialist is NOT a BBB Accredited Business.

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